Business Analyst, Digital

at  Combined Insurance

The Business Analyst role is about bringing and delivering innovative, superior, future ready digital solutions around how our customers will purchase / self-serve online. In this role, you will be required to identify & analyze business pain points, gaps, core problems, industry trends, business needs and translate these to tangible business requirements and needs. The BA should be able to clearly articulate, document & communicate the requirements to different stakeholders and drive implementation of new solutions, platforms, models & methods for Chubb’s partners and customers. You will be working closely with product/platform/delivery/technology owners to conceptualize, deliver & implement digital solutions & their adoption with partners, customers regionally and locally.

• Be the point person for managing the scope & requirements of Digital project(s) / rollout of Digital Platforms (Chubb Studio and related solutions) for identified industry partners within a single POD in APAC
• Be the point person to work with the Partner business analyst team in managing the requirements, prioritization for product / feature launches.
• Drive requirement workshops to finalize requirements.
• Work with the design teams in defining customer journeys across standalone and embedded propositions
• Work closely with business & product owners to analyse, evaluate and understand business pain points/needs/opportunities, develop clear and accurate specifications to ensure that solutions/systems fully address business requirements & needs.
• Work closely with product/platform owners to understand product/platform vision, roadmap, and value proposition. Define & document requirements aligned with product /platform roadmap
• Closely collaborate with different stakeholders (Business users, partnership managers, platform/product owners etc) to collect, capture and document business requirements in form of specific documents (BRD, FSD) and / or epics & user stories.
• Facilitate prioritisation of user requirements/user stories based on business priorities & criticality, product backlog, & business case
• Ensure user/business requirements are clearly articulate, translated and documented for efficient delivery by technical/delivery teams. Work closely with delivery teams across time zones while ensuring quality & timely delivery.
• Ensure proper due diligence across product/project lifecycle including compliance to architecture, technical solutions, external/internal dependencies, & risks.
• Assist in project delivery/management while attending to multiple projects throughout delivery life cycle within a single POD