Business Analyst (Digital/Improvement)

at  Cambridgeshire Community Services NHS Trust

Main responsibilities Liaise with business (clinical and non-clinical) stakeholders across the organisation to redesign business processes around service user/end-user needs which improve processes making them simpler, clearer and faster to use. Lead the negotiation and redesign of business processes with digital technology integration using highly developed analytical, influencing and negotiation skills with all stakeholders Elicit and gather requirements using a range of tools and techniques which maximise stakeholder engagement. Analyse and prioritise requirements using agreed methodology and approach. Create appropriate documentation and governance necessary to support project development and approval stages, e.g.
“As-Is, “To Be” and gap analysis, ensuring the documentation meets the needs of the intended audience. Manage testing, training and transition tasks as well as lessons learned activities in relation to the redesigned new business processes integrated with digital technology. Act as subject matter expert, where required, on business process redesign, business process integration with digital technology (including how technology can assist in driving efficiencies) and other technical business-related aspects of projects. Manage backlog of requirements into the software development team, using agile methodology.
Work with colleagues across Improvement and Transformation on projects that have identified digital or other improvement solutions, providing support and leadership as needed for the development and implementation of these solutions. Analysis of data and information to help inform business needs, identify opportunities for change and selecting the optimum solution. Apply the Trusts Think QI improvement methodology to help understand problems and issues, design solutions and develop pilot and test initiatives. Develop or contribute to business cases to support business change where appropriate.
Communication and Change Management Skills: Develop and maintain effective communication internally with senior and operational leaders and externally with partners across the health and social care system, independent providers and voluntary, community and social enterprise sector Be able to communicate highly complex or highly contentious information utilising persuasive, motivational, negotiating, empathic or re-assurance skills. Effectively present and communicate findings tailored to the audience using creative methods and techniques to engage and relay insights in laymans terms. Model a collaborative, influencing and flexible style of working, identifying potential challenging conversations and reactions because of any findings and change recommendations. People Management To participate in the appraisal process for CCS NHS Trust and take responsibility for working with line manager to identify an appropriate personal development plan.
To support other colleagues/teams or services going through change. To maintain own professional development and requirement to take part in appraisal and Knowledge and Skills Framework (KSF) process. Clinical and Practice Governance Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act. Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to CCS Information Governance and Information Security policies.
The post holder must adhere to CCS risk assessment and risk management processes The post holder must adhere to infection control policies and procedures Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services. The post holder must participate in clinical and other audits as required. The post holder is required to participate in relevant emergency preparedness process for their team. Working conditions: Flexibility and resilience is required due to working in a dynamic and fast paced team with competing priorities.
The post holder will be expected to be able to meet the travel and flexible working requirements of the role. Ability to travel between sites and areas will be required. Ability to work remotely or from hot desk facilities at different sites is essential

Please refer the Job description for details