Business Analyst, EU ReLo Ops

at  Amazon EU SARL

• Experience in Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau
• Experience in financial/business analysis
• Bachelor’s degree in finance, accounting, business, economics, engineering , analytics, mathematics, statistics or a related technical or quantitative field
• Experience defining requirements and using data and metrics to draw business insights
• Experience with SQL
• Experience making business recommendations and influencing stakeholders
  Amazon’s European Reverse Logistics team is responsible for the processing of hundreds of millions of Customer Returns each year in our Return Centres across Europe, and to recover millions of euros in COGS.
  We analyze large volumes of data to help Amazon think through how best to organize a quickly growing and changing network, and to track our performance to identify process flaws in our return centres. We are constantly engaging with new kinds of problems, and use a wide range of tools to reach the right solutions, including Tableau, SQL, R, and Excel backed by sound business judgement.
  As a Business Analyst, you will be responsible to develop the tools and processes to plan our operations related to the Customer Returns flow in our FCs, both in the short term to load-balance volumes in our network and in the long term to build the capacity needed to sustain future volumes. The position is data-intensive so you will be responsible for modeling complicated problems through the use of statistical, data mining, and visualization techniques to be successful in the role. You will be working with a wide range of stakeholders across Amazon to implement the solutions you identify, so success for this position requires not only strong analytical skills but also excellent interpersonal and communication skills.
  The position is based in Amazon’s European headquarters in Luxembourg, a city widely known for its beautiful setting, livability, and highly international population with foreign nationals making up over half of the population.

• Partner with S&OP team on development of Customer Return volume forecasts for our return center operations;
• Partner with Network Planning team to develop long-term strategic forecasts for Customer Returns to help define the topology strategy over a horizon of 3-5 years, drafting documents and narratives to present our long-term strategy to senior leaders within the organization;
• Optimize and balance the Customer Return volume load in the network of return FCs.
  We are open to hiring candidates to work out of one of the following locations:

Luxembourg, LUX

• Experience in presenting documents and providing recommendations to executive-level stakeholders

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