Business Analyst III - Palmetto GBA

at  BlueCross BlueShield of South Carolina

Summary
Conducts complex business process analyses, needs assessments and cost/benefits analyses in an effort to align operations solutions with business initiatives. Prepares functional, system and program specifications. Provides management support in review of various internal and external reports and data. Provides assistance with complex testing efforts and may provide security administration to application supported by area when the appropriate written and approved request is received.
Description

What You’ll Do:

• Develops detailed test plans and documents test data based on specifications.
• Conducts testing and relays results.
• Guides less senior analysts with testing activities.
• Defines and analyzes quality assurance metrics such as defects, counts, test results and status, to ensure work is free of errors.
• Participates with other areas on special projects and committees to improve testing quality.
• Works with other areas to update desk procedures impacted by change sheets/projects.
• Reviews system enhancements/changes and identifies issues to the standard system and other processing components. Updates and reviews any changes to the reference files.
• Acts as a facilitator or leader for business/contract mandates and moderate to large projects.
• Objectively evaluates the activities and systems within specific area for process evaluation and makes recommendations for simplification.
• Interviews management and department personnel to reevaluate workflow processes.
• Maintains accurate documentation for external users.
• Writes procedures and documents customer requirements.
• Guides coworkers in problem resolution related to documented procedures as well as various systems and/or connectivity issues.
• May approve or review recommendations from less senior analysts.
• Prepares verbal and written communication regarding changes, procedures, projects, implementations, etc.
• Ensures the communication process between the user and the shared system maintainer (s)is positively maintained and occurs on a frequent basis.
• Attends designated weekly workgroup calls.
• Completes necessary reporting for analysis using applicable programming, software, and/or reporting tools.
• Designs user area training as related to operations system changes.
• Work Environment: Typical work environment. May provide security administration to application supported by area when the appropriate written and approved request is received.

To Qualify for This Position, You’ll Need:

• Bachelor’s degree OR Four (4) years of job-related work experience OR Associates degree and two (2) years job related experience.
• Four (4) years of job-related business systems analysis, research and/or customer support experience. (May be concurrent)
• Comprehensive knowledge of business support and systems concepts.
• Able to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to management, peers, and the business units.
• Strong leadership and interpersonal skills.
• Strong analytical and conceptual skills.
• In-depth understanding of user acceptance test plans and test matrices, project plans, and scope and design documents.
• Comprehensive understanding of how projects and implementations affect an organization and can successfully link it to business processes.
• Strong knowledge of mainframe electronic data processing system change methodology.
• Microsoft Office

We Prefer That You Have:

• Bachelor’s degree-in Computer Science, Business Administration, or other job related field.
• Three (3) years-of job-related business systems analysis, research and/or provider enrollment experience.
• Bachelor’s degree-in Computer Science, Business Administration, or other job related field.
• Five (5) years-of job related business systems analysis, research and/or customer support experience.
• In-depth knowledge of procedures for the supported business unit.
• Computer programming skills.
• Strong mathematical and statistical skills.
• Proficiency with BCBS/subsidiary systems.
• Knowledge of programming languages and/or concepts.
• Easytrieve, DB2 or related.
• Proficiency with BCBSSC/subsidiary systems.

What Blue Can Do For You:

Our comprehensive benefits package includes:

• 401(k) retirement savings plan with company match
• Subsidized health plans and free vision coverage
• Life insurance
• Paid annual leave — the longer you work here, the more you earn
• Nine paid holidays
• On-site cafeterias and fitness centers in major locations
• Wellness programs and a healthy lifestyle premium discount

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
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Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please e-mail mycareer.help@bcbssc.com or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis

• Develops detailed test plans and documents test data based on specifications.
• Conducts testing and relays results.
• Guides less senior analysts with testing activities.
• Defines and analyzes quality assurance metrics such as defects, counts, test results and status, to ensure work is free of errors.
• Participates with other areas on special projects and committees to improve testing quality.
• Works with other areas to update desk procedures impacted by change sheets/projects.
• Reviews system enhancements/changes and identifies issues to the standard system and other processing components. Updates and reviews any changes to the reference files.
• Acts as a facilitator or leader for business/contract mandates and moderate to large projects.
• Objectively evaluates the activities and systems within specific area for process evaluation and makes recommendations for simplification.
• Interviews management and department personnel to reevaluate workflow processes.
• Maintains accurate documentation for external users.
• Writes procedures and documents customer requirements.
• Guides coworkers in problem resolution related to documented procedures as well as various systems and/or connectivity issues.
• May approve or review recommendations from less senior analysts.
• Prepares verbal and written communication regarding changes, procedures, projects, implementations, etc.
• Ensures the communication process between the user and the shared system maintainer (s)is positively maintained and occurs on a frequent basis.
• Attends designated weekly workgroup calls.
• Completes necessary reporting for analysis using applicable programming, software, and/or reporting tools.
• Designs user area training as related to operations system changes.
• Work Environment: Typical work environment. May provide security administration to application supported by area when the appropriate written and approved request is received