Business Analyst

at  Intent HQ

ABOUT INTENT HQ

Recognised by the Financial Times as one of the FT1000 Fast growing companies in Europe in 2022 and 2023, Intent HQ is a leader and innovator in Customer AI Analytics and Data Science with a blue chip international enterprise customer base and solid financial backing from our investors. Our mission is to become the world’s preeminent Customer Intent platform by bringing together privacy-first signals intelligence, proprietary behavioural AI/ML analytics & uniquely accessible enterprise insights into a single platform that organisations will use to build more genuine, sustainable and profitable relationships with their customers. . Our initial focus solved problems for clients in the telecommunications sector, including Verizon & Orange. We have since expanded into the Financial Services, Retail and Social Media sectors including HB Reavis and Zurich Group as clients to name a few.
Our clients typically have tens of millions of customers and generate billions of interaction events each day. Our cloud-agnostic platform has been developed to handle data at this enormous scale efficiently. Intent HQ is unique because we’ve focused on understanding the whole customer based on zero and first party data. We extract the richest signal from that data while preserving customer privacy and turn those signals into insights and predictions that can be easily used by both non data-savvy users and data scientists alike to optimise decision-making and deliver business value, with one Client seeing an additional £26m in annual revenue as a result of using our products and services.
Intent HQ is an exciting place to work, we are very proud to have made the FT1000 Fastest Growing Companies in Europe for the third consecutive year as well as recognized by Women in Tech as the best tech employer in 2022 and 2023. We have a talented team of circa 100 -people (and growing!), with entities in London, New York, Barcelona, Lisbon & Tel Aviv and collectively speak over 16 languages!

THE OPPORTUNITY:

We are looking for a tech-curious Business Analyst to join our London based team. Working with SME’s across the organisation & Project Managers to ensure that their requirements are clearly understood and implemented to design. You will be responsible for analysing business processes, understanding gaps, problem statements & applying a systems thinking approach to develop the necessary processes, procedures and solutions needed to achieve the desired outcomes.

• Requirement Gathering: Collaborate with stakeholders to elicit, analyse, and document business requirements for new initiatives, enhancements, or changes to existing systems or processes.
• Business Process Analysis: Evaluate current business processes, identify inefficiencies, and recommend improvements to streamline operations and increase efficiency.
• Data Analysis: Analyse data to identify trends, patterns, and insights that can inform business decisions and drive improvements.
• Documentation: Prepare clear and concise documentation including business requirements documents, functional specifications, user stories, process flows, and other relevant artefacts.
• Communication: Act as a liaison between business stakeholders and technical teams, ensuring clear communication and understanding of requirements and expectations.
• Solution Design: Collaborate with architects and developers to design solutions that meet business needs while adhering to technical constraints and best practices.
• Testing and Validation: Support testing efforts by developing test plans, conducting test cases, and facilitating user acceptance testing (UAT) to ensure that solutions meet requirements and quality standards.
• Change Management: Assist in change management activities by providing training, documentation, and support to end-users during system implementations or process changes.
• Continuous Improvement: Stay abreast of industry trends, emerging technologies, and best practices in business analysis, and proactively identify opportunities for continuous improvement.