Business Analyst

at  Market Partner

One of Sweden’s leading telecom company is looking for a Business Analyst for a consultant assignment. The client’s vision is to find smart and unrestricted solutions together with engaged contributors who are ready to join the mission for a society without limitations.
Duration: 2024-09-02 to 2025-06-01 (with a possibility of extention)

• Participate as an active project member in the IoT ERP implementation, focusing on billing, defining invoice layout, and implementation.

• Be part of the customer journey development and related process transformation.
• Carry out a detailed study of the company’s business processes, revealing their impact on the fulfillment of the company’s strategic goals.
• Identify sustainable, efficient business processes and related system improvements, define business and IT requirements for their implementation.
• Manage process improvement implementation projects in cooperation with the rest of the organization.
• Support the introduction of new products and services by incorporating them into existing processes and developing new processes by best practices.
• Monitor the impact of processes on customer satisfaction throughout the customer’s life cycle by analyzing customer feedback and survey results.
• Ensure the maintenance and longevity of the implemented process improvements in the daily operation.
• Evaluate the impact of changes or improvements in implemented processes on quality or customer satisfaction by defining and implementing measurable indicators (KPIs).