Business Analyst

at  Mass General Brigham

QUALIFICATIONS

• Bachelor’s Degree in Business, IT, Healthcare, or related required
• Must have 3 years of healthcare IT experience with a knowledge of clinical systems
• A combination of education and experience may be substituted for requirements
• Epic Certification desired or must obtain Epic training as outlined by program requirement

SKILLS AND ABILITIES

• Experience in end user management, preferably in a healthcare setting
• Ability to learn and understand clinical workflows
• Ability to effectively translate business requirements to functional requirements
• Possess strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization including both technical and non-technical personnel
• Strong problem solving skills
• Ability to effectively conduct small meetings, both formal and informal
• Requires minimal direction from leadership and possesses the ability to learn quickly
• Ability to successfully collaborate with others of different skill sets, backgrounds and levels within and external to the organization
• Strong PC skills required with knowledge of Microsoft Office Suite, PowerPoint, SharePoint, Word, Excel, Teams, and Visio preferred.

• Support and educate end users with Epic clinical and complementary applications
• Answer end user “how-to” questions
• Document and analyze business processes and help drive business process improvement workflows
• Produces Specification documentation with the guidance of senior staff
• Help identify and resolve issues, and facilitate appropriate escalation for timely resolution
• Conduct formal presentations and prepare presentation for project level work
• Prepare end user training materials
• Assist with developing and executing user acceptance testing plans including creation of test cases
• Participate in regular team meetings to discuss team and project/program related activities, issues, changes, and communications as needed
• Provide service to users, according to the defined service level agreements
• Adhere to recognized project management tools and methodologies
• Assist in identifying and recommending best practices for business analysis, training and end user support functions
• Analyze business processes to ensure accurate system configuration
• Create and run reports as needed using tools such as Epic Reporting Workbench
• Uses the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
• Other duties as assigned