Business Analyst

at  MAXIMUS Services LLC

Description & Requirements
About Maximus
At Maximus, we share an authentic desire to do something meaningful to help others succeed. We apply our deep operational expertise, technology innovation, and digitally enabled citizen engagement in new ways and help governments solve complex problems.
Maximus has been reinventing the way government agencies engage with citizens and are sought out by governments to solve complex problems. By supporting various Healthcare Administration, Employment and Citizen service programs worldwide in the United States, Australia, Italy, Saudi Arabia, Singapore, South Korea, Sweden and the United Kingdom.
Our mission is to affect fundamental change in the lives of every individual with whom we engage and at every touchpoint. But ultimately, what we do is improve people’s lives. And that is a testament to the ingenuity, commitment, and compassion everyone brings to their role at Maximus and their dedication to connecting citizens with the services they need from Government agencies.
Maximus Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

DEPARTMENT SUMMARY

The Product team at Maximus Canada delivers eHealth software, services and support to 10 Canadian jurisdictions and internationally. The flagship product, Medigent, enables the automated processing and payment of medical claims for Medicare, Pharmacies, Dental and Medical travel. The Product streamlines the beneficiary enrolment and management process, enables provider portals for claim and payee management and provides clinicians with a real-time drug information system tailored to their jurisdiction.

POSITION SUMMARY

The Business Analyst provides expertise in all aspects of business analyses and health Product Management. This role provides sound analysis of business problems, processes, key stakeholders and customers. Working within a matrix team structure, the Business Analyst provides all stages of the life cycle of preparing solutions, including problem analyses, user requirements definition and clarification, detailed design and configuration, testing, business process redesign, training, user acceptance, and approval for implementation. The Business Analyst provides implementation and production support, performs research, develops options, completes analysis and makes recommendations for technology solutions, including automated solutions, to support priority business needs.

KNOWLEDGE SKILLS AND ABILITIES

• Lead, plan and manage requirements including documentation, analysis, testing and feature acceptance;
• Support and effectively communicate requested changes, enhancements, and modifications, verbally and through written documentation, to stakeholders, operation support and implementation teams so that solutions are well understood;
• Drive process optimization and improvements;
• Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications;
• Lead the analysis of business processes and elicitation of requirements for software products;
• Create documentation including requirements, user stories, acceptance criteria, user guides, process flows, and wireframes;
• Translate conceptual user requirements into functional requirements and communicate to project team members;
• Communicate changes, enhancements, and modifications, verbally and through written documentation, to project team members and stakeholders so that solutions are understood;
• Develop, document, and execute test cases;
• Identify and respond proactively to both business and project issues and escalate appropriately;
• Participate in reviews of plans associated with project execution; and
• Conduct training sessions, as required.

Preferred Skills

• Experience implementing or maintaining Health systems
• Digital project experience
• Consulting experience
• Strong knowledge of SDLC and Agile frameworks

EDUCATION AND EXPERIENCE

• Diploma or degree in Business Administration, Computer Science or a suitable combination of education and previous work experience;
• 5+ years of related work experience with business requirements analysis.
• Experience working with digital health care solutions and health information standards;

Please refer the Job description for details