Business Analyst

at  Procom

BUSINESS ANALYST

On behalf of our client, Procom is currently seeking a Senior BA Infrastructure for a six (6) month engagement based in Burnaby, British Columbia. While this client is pleased to offer a remote work model when possible this role may require infrequent site visits.

Business Analyst Job Details

• Conduct thorough analysis of the current voicemail and phone systems, identifying critical issues related to obsolete hardware and software.
• Collaborate with stakeholders to gather detailed requirements for transitioning outdated phone and voicemail systems to managed services.
• Assess current capacity limitations of the voicemail system and plan for accommodating new users, particularly for new facilities.
• Evaluate risks associated with voicemail and phone system failures, prioritizing critical clinical and business operations at risk.
• Analyze integration points within the voice system, ensuring a seamless transition to managed services with maintained dependencies.
• Collaborate with network infrastructure teams to assess and document the current state, identifying remediation requirements for a robust network.
• Interface with vendors to gather information on end-of-support status and engage with managed service providers for project alignment.
• Create detailed documentation for the migration and transition plan, including timelines, dependencies, and milestones.
• Develop user manuals and training materials to facilitate a smooth transition for end-users.
• Develop a comprehensive plan for decommissioning obsolete voicemail and phone systems in compliance with organizational policies.
• Support the establishment a communication plan to keep stakeholders informed of progress, risks, and changes in the project timeline.

Example Deliverables Include:

• Transition and migration plan documents
• Network infrastructure remediation assessment reports
• Requirements documentation
• Integration report outlining smooth integration between managed and existing voice system components
• Decommissioning plan

Business Analyst Mandatory Skills

• A level of education, training, and experience equivalent to a degree in Project Management, Health Administration, Business Administration, Information Management, or a related discipline
• Experience in network infrastructure assessment and remediation
• Creative and analytical thinker with strong problem-solving skills, able to work independently
• Demonstrated ability to meet deadlines, handle and prioritize requests, manage laterally and upwards
• Vendor management experience - scoping, milestone governance, progress evaluation, tendering and contract management
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Excellent proficiency with MS Office toolsets (Word, Excel, Visio, Project)
• Excellent written and oral communication skills

Business Analyst Nice-To-Have Skills

• Experience working within the BC Health Sector or similar province-wide health systems
• Experience in large-scale healthcare migration or integration projects
• Strong analytical, interpersonal, collaboration, and problem-solving skills
• A demonstrated clear pattern of professional and personal development
• Certifications in Business Analysis, Project Management
• Knowledge of voicemail and phone systems, preferably Avaya and Cisco
• Experience in network infrastructure assessment and remediation

Please refer the Job description for details