Business Analyst

at  Queens University

Business Analyst
About Queen’s University
Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.
Come work with us!
Job Summary

A BRIEF OVERVIEW

Are you ready to be a driving force in transforming how our constituents interact with Queen’s University? Join Queen’s IT Services as a Business Analyst and make a profound impact on the future of constituent engagement or in the protection of Queen’s digital assets. We are currently hiring two Business Analysts, one to support our Enterprise CRM (ECRM) rollout and the other to support our Cybersecurity Action Plan (CSAP).
As a Business Analyst with the ECRM team, you will bridge the gap between IT Services and our various business partners to transform the recruitment and admissions landscape, improve student experience, and empower Queen’s staff by increasing efficiencies and providing access to powerful CRM tools. The CSAP Business Analyst will be a critical link between technology and strategy, playing a pivotal role in safeguarding our institution for cyberthreats while enhancing our security posture. In both cases, you will utilize your exceptional analytical and communication skills, along with your deep understanding of BA techniques such as stakeholder analysis and engagement, requirements elicitation, documentation and management, and business process mapping and re-engineering to contribute to the development of robust solutions for IT Services and the broader Queen’s community.
In this dynamic role, you will collaborate closely with cross-functional teams to engage and manage stakeholders and expectations, analyze complex data, understand and optimize business processes, and provide actionable insights and future state recommendations that drive informed decision making. Furthermore, your proactive attitude and communication skills must enable you to translate technical jargon into clear and concise language, empowering stakeholders at all levels to understand and address potential risks competently and effectively. This position provides expertise to aid in the planning, design and development of technical resources. This position translates business requirements into an implementation plan with clients and members of the team. This position makes recommendations for solutions or improvements to business processes that can be accomplished through technology.
By joining the IT Services team at Queen’s University, you’ll immerse yourself in a vibrant community dedicated to continuous learning and professional growth. If you’re excited about leveraging your business analysis skills to tackle the challenges of the digital age and want to make a lasting impact on our community, we invite you to embark on this journey with us!
Job Description

REQUIRED EDUCATION

• Four-Year Bachelor Degree or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

REQUIRED EXPERIENCE

• More than 3 years and up to and including 5 years of experience.

JOB KNOWLEDGE AND REQUIREMENTS

• Knowledge of concepts and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience.
• Provide effective consultation and advice on non-straightforward and/or complex issues.
• Interaction with others requires interpersonal skills and the ability to understand and influence.
• Adapt messages to meet the different needs of different audiences.
• Builds relationships, trust and credibility.
• Prioritize and distribute work to deliver objectives on time and to the highest standard.
• Identify in advance when the intended results may not be achieved and develops a plan to address the gaps.
• Actively participate in project team meetings and develop individual and unit project plans.
• Lead procedural or technological change within a unit.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Seek information and input to fully understand the cause of problems.
• Appropriately assesses risks before making a decision.
• Contribute to the creation and evaluation of possible solutions.
• Take action to remove obstacles and address problems before they impact performance and results.
• Apply equity, diversity, accessibility, inclusion and Indigenization considerations to decision making and planning.
• Promote a work environment that is free from sexual violence, harassment and discrimination, and the ability to show empathy for those who have experienced trauma.
  Employment Equity and Accessibility Statement
  The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.
  The University provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant’s accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca.

• Analyzes, edits, documents, and translates business and functional requirements.
• Conducts research and addresses information systems changes and business process improvements to meet current and future business requirements.
• Completes detailed system specifications for workflow, scripts, reports, interfaces, conversions, modifications, customizations or extensions.
• Recommends system and business process improvements on complex information system and business process issues.
• Performs detailed analysis of root problems for urgent production issues and data quality issues.
• Develops and maintains training deliverables for staff.
• Creates multi-level test scenarios.
• Develops queries and reports.
• Designs processes for data input.
• Other duties as required in support of the department and/or unit.