Business Analyst, Regional Operations (Return and Refund)

at  Shopee

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DepartmentOperations
LevelEntry Level
LocationSingapore
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

JOB DESCRIPTION:

• Draw insights from data sets and apply data-driven methods to identify user pain points related to returns and refund journey on Shopee
• Identify and design process, policy and product initiatives to solve operational issues for returns and refunds
• Size the impact of the identified initiatives to help with prioritisation of the projects
• Collaborate with local operations and product stakeholders to refine proposed solutions and implement initiatives to improve user experience
• Collaborate with the regional product team to implement system driven initiatives
• Monitor performance of initiatives post launch and identify improvement opportunities or gaps

REQUIREMENTS:

• A Bachelor’s degree in Statistics, Mathematics, Business Analytics, Computer Science or any relevant degree. Candidates with 0 to 1 years of experience are welcomed to apply
• Experience/proficiency in SQL and/or Python is a plus
• Ability to apply analytical thinking towards business problems
• Strong interest in working with large data sets and problem solving
• Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve them
• Strong desire to work on and take ownership of product-related projects to drive platform improvements, and enhance end-user experience
• Ability to coordinate tasks across various stakeholders, manage project progress and achieve goals in a timely manner
• Ability to thrive in a dynamic and collaborative environment

Please refer the Job description for details