Business Analyst

at  Shoalhaven City Council

• Salary: $93,592 - $106,297 p.a. plus 11.5% Super
• Permanent Full-Time Position
• Access to Council’s Variable Working Hours

SKILLS & EXPERIENCE

To be successful in the position, you will possess:

• Tertiary qualification in Business Systems or an Information Technology related field or demonstrated experience in similar system support, implementation, or development role.
• Proof of Australian residency or citizenship, or authority to work in Australia (visa)
• Class C Driver’s Licence.
• Highly developed interpersonal and communication skills including the ability to communicate with staff effectively across all organisational levels and roles.
• Strong work ethic with the ability to work under pressure, set priorities, plan, and organise workloads and investigate and solve problems with minimal supervision and good attention to detail.
• Ability to work as an effective team member and establish and maintain business relationships with internal staff and external service providers.
• Ability and enthusiasm to provide high quality customer service to develop and follow standardised processes to ensure quality outcomes.

ABOUT THE ROLE

This is a permanent, full-time, Monday to Friday 9.00am to 5.00pm position working 35 hours per week. This position is located at the Nowra Administration Building.
The advertised salary is based on the grade of the position, comprising of 4 steps within the range shown. The starting salary is at Step 1 within the grade. Progression through the salary steps shall be based upon the achievement of performance objectives relating to the position.

DUTIES

Reporting directly to the Information Systems & Technology (IS&T) Project Manager, the focus of this position is to:

• Contribute to the development and implementation of new systems and processes.
• Analyse and evaluate requirements, business processes, systems, and user needs.
• Work with stakeholders to identify areas for improvement and projects that meet the needs of the organisation.
• Develop and maintain documentation related to business processes, systems, and user needs.
• Conduct research and analysis to support the implementation of projects.
• Provide training and support to end-users as needed.
• Develop and maintain technical documentation, test procedures and outcomes that enables systems or technology project delivery.
• Work in a team environment to action requests, resolve problems, manage internal and external service providers, and record all actions.
• Monitor and report on the effectiveness of implemented solutions.
• Participate in the development and delivery of data analysis, reporting and dashboarding.
• Perform any other related duties as requested by the Information Systems and Technology Project Manager or Chief Information Officer.