Business Analyst (Techno-Functional)

at  SAVANT INFOTECH SOLUTIONS PTE LTD

1. Oversee, manage multiple vendors and external providers of ICT services, work with team members from application and infra teams, to deliver project on time and within budget;
2. Project Management (Scope, Budget and Schedule) including regular management reporting for maintenance and/or development projects;
3. Conduct requirements workshop to gather user requirements and analyses business processes to provide clear analysis and documentation of the problems and proposed;
4. Ensure that projects are executed based on the project plan to meet identified business needs, within agreed parameters of cost, duration and quality;
5. Participate and contribute in project activities such as Requirement Gathering, User Acceptance Testing, Training & Implementation;
6. Review project deliverables. e.g. functional specifications, system test plan & results, user guide, operation manual;
7. Assess service requests for enhancements and maintenance of systems;
8. Ensure Service Level Agreements for projects and incidents are met;
9. Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks;
10. Manage and resolve day-to-day IT related issues pertaining to application, infrastructure or security, to facilitate smooth running of daily operations.

Relevant Experience

• Relevant working experience as a developer/Business analyst or equivalent in at least 2 Agile/full project development life cycle.
• Ability to work both independently and as part of a team with professionals at all levels
• Strong problem-solving skills and able to prioritise and manage multiple tasks
• Good design, coding, testing and debugging skills
• Relevant experience in requirement elicitation techniques such as design thinking, persona analysis and customer journey mapping etc.
• Relevant experience in facilitating user requirement workshops
• Working experience in .Net/J2EE applications, iOS/Android for mobile apps is preferred.
• Proficiency and experience in programming (Python, VB.NET, C#, JavaScript, HTML, CSS) is advantageous
• Familiarity with governance, adoption of digital services in enterprise IT environments.
• Work experience and strong troubleshooting skills in resolving application, infrastructure (including desktop, server, network) and security related issues in a (Singapore) government environment is preferred.
• Strong analytical, conceptualisation and problem-solving skills.
• Team player with strong organization and people handling skills.
• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.
• Working experience in using data visualisation tools (i.e. PowerBI & Tableau) will be advantageous

Please refer the Job description for details