Business Analyst - Windows 11

at  Procom

BUSINESS ANALYST – MS WINDOWS 11

On behalf of our client, Procom is currently seeking an intermediate BA a twelve (12) month engagement based in Burnaby, British Columbia. While this client is pleased to offer a remote work model when possible, however this role will require frequent site visits throughout the lower mainland.

Business Analyst Job Details

• The following will be done in collaboration with the project team, plus key DMST team members (as required).
• Completion of assigned detailed assessments (various) to inform technical and user requirements, as well as strategy development, planning and rollout of Windows 11
• Co-facilitate requirements gathering and engagement sessions with clinical and business stakeholders to extract requirements, document as required
• Develop current state documentation, design documents, requirements analysis, use cases, process flows, procedures, and policies
• Translate user clinical/business requirements into technical requirements for the technical solutioning teams (as required).
• Provide support and insight/recommendations re: the design, development & implementation of a Windows 11 deployment strategy, approach and plan across all compatible environments (e.g. desktops, laptops, VDI)
• Support the Project with many aspects of project delivery including planning, risk management, deliverables, communication, reporting and stakeholder engagement
• Draft reports, briefing notes, and other supportive documentation for clinical management and project governance (i.e. readiness and/or sustainment).
• Liaise/collaborate with DMST Leadership, DMST Desktop Technologies / Application Teams, other application IT Partner Groups and internal teams to conduct research and testing and to document findings
• Perform other role related duties and project activities as directed
• Completion of core assessments (e.g., current state, feasibility, etc.) and requirements gathering outcomes (to be completed within project schedule timelines/plans)
• Creation of all supporting documentation, diagrams, workflows (i.e. swim lanes, etc.), processes, procedures, etc. to support project; as well as handover/transition to steady-state operations (e.g., DMST, PDHIS, etc.) and to support future state requirements
• Identify, collect, document and analyze Windows usage requirements within the environment today (outcomes of engagement, analysis, etc.)
• Updated Service Desk support processes to align with the future state support model; ensuring NTT and any other vendor service provider clarity, accountabilities, etc.
• A Windows 11 Deployment Approach and Scheduling Framework including “how” Windows updates are to be rolled out across the HAs, in what sequence and with what oversight
• Deployment lists using available tools (Juriba, Lansweeper, SCCM, Active Directory) grouping 40,000+ devices across all sites into a number of deployment groupings for execution by NTT. Managing exclusion devices and tracking completion and error reports
• Materials needed to support Business Case and Briefing Notes to obtain any/all additional funding needed
• Agendas, minutes, presentation decks, etc. to support key deliverables, stakeholder engagement, governance, senior leadership, etc.
• Other deliverables as defined by DMST Leadership and/or Project Team Sr. Project Manager

Business Analyst Mandatory Skills

• Experience working on technology projects in healthcare setting; with a focus on achieving an excellent user experience
• Superior analytical skills including the ability to comprehend, analyze and resolve complex issues
• Intermediate business analysis skills and experience in business/clinical processes development and re-engineering
• Ability to extract information and knowledge from complex sources.
• Ability to effectively navigate and deliver results in a large, complex and ambiguous IT environment
• In-depth understanding of Microsoft offering (operating systems, Office suite of applications), principles of Software as a Service
• Ability to independently deliver work results, coordinate, prioritize and complete multiple tasks
• Prior experience collaborating/working with various stakeholders: IT professionals, Business and Clinical Senior Management teams, Executives; and vendor partners
• Strong verbal and written communication skills with the ability to explain technical concepts and topics in to non-subject matter experts
• Excellent MS Office skills: spreadsheets, word processing software and presentation software
• Demonstrated successful experience working on a technical implementation project; health care experience is strongly preferred.

Business Analyst Nice-To-Have Skills

• Experience working within the BC Health Authorities
• Experience implementing Windows 11 in a public sector organization
• Understanding of Microsoft’s licensing model and the downstream impact on the end users

Please refer the Job description for details