Business Analyst

at  Wipro Limited

KEY SKILLS

Athena, EHR, Migration, Business Analysis

EXPERIENCE

5+

QUALIFICATIONS:

• Familiarity with modern technology and application support through education or practical experience. Highly driven and self-motivated to meet expectations.
• Ability to work independently and in a team based environment.
• Ability to analyze data, make decisions, problem solve, and clearly communicate solutions
• Additionally, this position may be required to maintain a stand by status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand by period. The frequency varies based upon the number of colleagues in the rotation.

PREFERRED EXPERIENCE:

• Previous electronic health record experience; preferably Athena experience, using and/or supporting.
• Previous HTML experience a plus.

QUALIFICATIONS

• Bachelor’s degree
• Min 5 years of experience in Information Technology
  We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group

PRIMARY RESPONSIBILITIES

• Participation in build, configuration and testing of the athenahealth application features and functions.
• Assist in onboarding new practices to the Athenahealth application
• Provide electronic health record support. This includes, but not limited to, resolving issues, making changes, working on enhancements to the system and writing documentation.
• Provide recommendations on how to improve EMR/EHR documentation and workflows
• Troubleshoot all aspects of Athenahealth
• Data Confidentiality/Security-Maintain confidentiality of sensitive information at all times.
• Application Upgrades and Implementations-Responsible for activities related to application upgrades and implementations: review and validation of functionality and reporting of issues; identify new functionality and hardware requirements as assigned; ability to create test plans.
• Maintain data quality at all times.
• Report Writing/Analysis-Ability to write, analyze and make basic modifications to reports.
• Second and Third Level Support (Including Maintenance Activities)-Ability to triage support issues and escalate accordingly. Partner with team members to trouble shoot support issues.
• Vendor Relationships-Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members, as necessary.
• SDLC (System Development Life Cycle)-Have a fundamental knowledge of the system/application development life cycle.
• Process Improvement-Review and validate existing processes.
• Documentation-Complete documentation/flow charting of system builds and maintain team’s existing documentation.
• Contribute to project tasks and milestones typically under the direction of project manager/more experienced team members. Update all project management and time tracking tools accordingly.
• Communication-Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
• System Integration-Responsible for individual assigned tasks and validation of testing with system integration. Ability to modify existing test plans.
• Interactions with Others-Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary.