Business Analyst

at  Wipro Limited

POSITION SUMMARY

This is a Business Analyst position in Bank of America’s Desktop Synergy Web team within the Erica, Chat and Voice Technology Organization. The Business Analyst will work closely with Business units, subject matter experts and technical resources to define and deliver solutions that meet business objectives. Responsible for combining business and technology skills with strong leadership, communication, negotiation, facilitation, adaptation and presentation skills. Serves as the ultimate facilitator between Business and IT in truly understanding the business’s needs and plays a key role in the overall management and success of a project through the entire project lifecycle. Using proven methods and tools, this position leads the planning, eliciting, analyzing, validating and managing of requirements, business processes, high-level solution design, test case design, and implementation planning & support - in partnership with Project Managers, Business Stakeholders, and IT interfacing groups. This position may also be called upon to lead other IT project work based on changing project demands

DESIRED SKILLS

• Help define Roadmap Strategy for existing and new products.
• Partners with LOB to define the business problem/opportunity and solution objective for a given project effort.
• Ensures alignment with the desktop strategy.
• Works with the business during the design/development phase as the first point of contact to identify changes to requirements, then works with the PM to invoke a change control.
• Exposure to telephony, IVR and call routing workflows and technology

Location : Newark, DE