Business Applications Analyst

at  NOVEC

Ready to power up your career? Join our team at Northern Virginia Electric Cooperative. NOVEC’s mission is to create value for its members, employees and communities by providing safe, reliable electricity and quality products at competitive prices. If you’re ready to take your first step into a rewarding career in the utility industry with opportunities for professional growth, apply today.

REQUIREMENTS GATHERING:

• Analyze and translate user needs into actionable processes, functionality, or technical improvements.
• Liaison with the Call Center and other NOVEC departments as required to provide information on new CC&B programs and launches.

EDUCATION AND OR EXPERIENCE:

• A bachelor’s degree in a relevant field is required. Relevant fields include Business Administration, Information Technology, Computer Science, Management Information Systems, or a related discipline with finance background.
• Two to four years of related experience and training is required, including business analysis, the administration of client-server software applications, relational databases, table structures, end-user support, training, troubleshooting, development of user guides, project management, conducting business process improvement workshops, and workflow modeling.

PROFESIONAL SKILLS AND ABILITES:

• A solid understanding of customer care and billing systems and the technical aspects of software applications, databases, and system integrations is essential.
• Proficiency in business analysis techniques, such as requirements gathering, process mapping, and solution design, with the ability to adapt to rapidly changing technology to meet business needs, is crucial for this role.
• Functioning independently in a multi-task environment and as part of a team is necessary.
• Researching and understanding issues, identifying and solving problems, and thinking analytically and logically are crucial.
• Collaborating with different teams, including developers, testers, and business units, is crucial for successful application support.
• Basic Accounting, knowledge in fundamental accounting principles.

OVERVIEW OF ROLE:

We are looking for an Application Support Business Analyst who plays a vital role in ensuring the efficient and effective operation of software systems that support Customer Care and Billing software systems, enhancing user experiences, and contributing to overall business success. This role combines technical expertise with business analysis skills and customer-focused tasks to provide support, troubleshoot issues, and drive improvements for Customer Care and Billing (CC&B) software applications.