Business Applications Technical Analyst

at  Celtic Careers

THE OPPORTUNITY

As part of the team, you’ll be assisting the central business with configuration, customization, extension, and integration with the Microsoft Dynamics 365 Customer Engagement (CE) modules for Sales and Marketing.

Primarily you’ll operate across the following areas:

• Understand the organisation’s structure in detail from a business perspective and advise on best practices and streamlining operations.
• Be ‘hands-on’ with technologies to realize requirements for your end-users. This will involve the ability to perform demos and proof-of-concepts for new projects, including responsibilities around configuring and extending features.
• Support end-users on daily issues. Document and report issues to external IT contractor.

You will bridge the gap between functional business departments and external IT contractor. As such interpersonal and presentation skills are paramount to effectively establish relationships.
Our client is seeking professionals who have significant experience on client-side projects, and understand the fundamentals of technology delivery across medium to large organizations. You’ll have an opportunity to shape the culture as part of this growing team and the right combination of curiosity for cloud technologies will allow you to use your initiative to shape results.

SKILLS AND ATTRIBUTES FOR SUCCESS

• Critical thinking
• Proactivity
• Curiosity
• Self-learning skills
• Resilience
• Open-mindedness

WHAT WE LOOK FOR

Highly motivated individuals with excellent problem-solving skills and the ability to prioritise shifting workloads in a rapidly changing industry.
An effective communicator and a confident professional equipped with business analysis skills and a genuine passion for technology and making things happen in a dynamic organisation. If you’re ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you.
Intellectually curious people, with a genuine passion for finding and implementing innovative ways to solve business problems through technology.
Challenges will include understanding the business, getting people’s attention and getting them/keeping them engaged given that everyone has a day job and are busy.

KEY RESPONSIBILITIES

• For Power Platform: Power Apps, PowerApps Portals / Power Pages, Power BI, and Power Automate. Microsoft Fabric and Copilot is a differential.
• For Dynamics 365 CE: One or more of the following: Sales, Customer Service, Field Service, Customer Insights
• Designing and customizing Canvas Apps and Model Driven Apps
• Web development and backend programming: HTML, Javascript and related frameworks, CSS, C#, .NET Framework in general
• Modelling Dataverse – e.g. tables, fields, forms, views, table relationships
• Business Automation – e.g. Business Process Flows, Business Rules, D365 Classic Workflows and Power Automate Flows
• Prototype and configure processes to make sure the system works the way the client needs.
• Run workshops with internal leaders, users, and consultants to analyse and design solutions for any application, and handle gaps detected during prototyping.
• Contribute to playback meetings to clearly explain our recommended technical solution to users.
• Ensure that solutions always deliver the expected end-user benefits by liaising with Project Manager, users, and leaders.
• Convert requirements to functional specs and functional design documents.
• Ensure high quality of own work following governance of technical solution guidelines.
• Troubleshoot technical project issues in a timely fashion.
• Support key stakeholders through deployment to go live, and complete handover documents as required.
• Maintain relevant knowledge related to third-party products that may offer value to clients.
• Exposure to enterprise planning and delivery tools such as Azure DevOps
• Facilitate and accelerate the decision process, considering client’s business strategy, drivers, requirements, and challenges whilst bearing in mind the relevant industry trends.
• Design conceptual architecture and technical solutions that leverages the most innovative Microsoft technologies.
• Discover, assess, evaluate, and challenge strategic customer objectives by translating them into digital transformation opportunities that leverage Microsoft Dynamics 365 CE and Power Platform
• Experience of working with requirements and business process mapping skills
• In ability to create and maintain high quality technical specification documents
• Recognise any inconsistency, assumptions and identify critical elements.
• Excellent communication skills - demonstrated experience standing in front of a room to either identify and collect requirements or to guide training and help users become confident working with the latest technology.
• Document system settings and prepare users to use the system.
• Support testing of the proposed system solution and train users
• Agile Software Development experience
• Use your knowledge and the Microsoft collective knowledge to identify and propose the best possible solution for the client.
• Key contributor during project implementation, from the requirements analysis, system configuration, gaps definition, test enablement to the go-live support
• Assist in defining focussed sales strategies through data analysis to support the recruitment team with strong new sales leads.
• Support the issuing and drafting of the department monthly reports using Power BI

TO QUALIFY FOR THE ROLE YOU MUST HAVE

• D365 and/or Power Platform Certifications (MB-210, MB-220, MB-230, MB-240, PL-100, PL-210)
• 2-5 years of Experience developing Microsoft Dynamics 365 CE or Power Platform ideally in a Consultancy role or similar
• Business Analysis skills