Business Architect

at  GXS Bank

GET TO KNOW OUR TEAM:

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

• Collaborate with OPS functional teams, Business and other stakeholders to identify, map, and prioritize journeys in Operations to deliver delightful and seamless experience to the customers
• Work closely with Product, Engineering and other teams to align OPS roadmap with bank wide Product roadmap, develop and maintain a prioritized backlog of OPS processes and functionality to support Customer journeys build within our Retail and MSME lending business.
• Lead the development team to deliver the OPS roadmap through agile sprint cycles, breaking down the OPS roadmap into executable stories and requirements
• Work with Product team on OPS tech stack to develop system capabilities by adding enablers and introducing new features to OPS Portal in order to meet the goals of Customer journeys’ automation level and minimize human intervention
• Define success criteria for customer journeys, monitor them recurrently and incorporate derived insights into OPS Processes backlog for further journeys’ enhancements and optimization
• Work collaboratively with Product Managers to prioritize and build features that allow customers to self-serve and enable human-free processes handling to drive operational efficiencies but always with a customer-first mindset. Leverage technology to drive high degree of digitalization and scalability
• Use advanced data analytics to explore operations issues/opportunities, uncover insights and/or identify targeted areas for efficiency improvement and risk mitigation, create recurrent feedback loop and convert insights into process improvement decisions
• Build and maintain a system of regular cadences and rituals in the team to ensure engagement and alignment of key stakeholders, their readiness for adoption of new processes and features
• Drive iterative process improvements and work closely with cross functional teams to close the process risk gaps. Lead brainstorming sessions with cross functional teams to iterate the journeys and continually deliver a delightful experience that directly addresses their challenges and needs
• Analyze potential pitfalls across the process cycle for product launches and system roll out and introduce risk mitigation actions