Business Change Manager

at  Mersey and West Lancashire Teaching Hospitals NHS Trust

This is an exciting opportunity for an Business Change Manager to join our team and support our EPR programme.
The successful post holder will have a key role in the delivery of the digital and EPR agenda across the Trust and with our partners.
We are looking for someone with significant understanding and experience of business change management within a complex environment and possesses excellent organisational and relationship skills.
You will have a professional, positive attitude and flexible approach as well as sensitive and effective communication skills.
You will take a whole-systems approach, working closely with clinical and operational teams and corporate services to support digital process change.
The successful applicant should have a good understanding of the strategic aims and objectives of the healthcare system through the Long Term Plan especially related to digital.
The Business Change Manager manages the process for identifying, quantifying and realising the benefits from any changes made to IT systems, services and their associated operational procedures, ensuring that the appropriate standards are used to do so.
The role plays a key part in the development of business cases, assessing the impact of change, the development of project plans and their ongoing performance management as well as having a key input into end user training, policy and procedure development.
The Secretary of State has approved the partnership between St Helens & Knowsley Teaching Hospitals and Southport & Ormskirk Hospitals.
From 1 st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

KNOWLEDGE, TRAINING AND EXPERIENCE

• The post holder holds a degree in a related subject and the equivalent of a post graduate diploma extending that knowledge or has equivalent experience in managing IT related business change in a health care setting. They are experienced in business change management including the principles of matrix management, business process mapping, specialist knowledge of benefit management techniques, as well as methods of performance management.
• Continuously updates their knowledge of industry standards, the latest developments in the management of business change and the development plans for each of the Trust’s IT services.
• Has a detailed understanding of the principles of benefits management, the PRINCE 2 project management method, any supporting processes, and NHS specific requirements, including, but not limited to business process redesign, technical standards, access controls, information governance standards, confidentiality requirements and service management.
• Is familiar with and applies the concepts of the standards for the development of IT services mandated by the NHS and, in conjunction with colleagues, uses them to guide the delivery of IT related business changes.
• Liaises with internal departments to agree participation in IT related business changes from their development, planning, authorisation, and delivery, ensuring that the justification, benefits and process changes to be undertaken are owned by the affected departments.
• Plays a key role in the development of business cases to support IT projects and IT related changes to secure commitment to and resources for those developments either internally, in the Trust and externally as appropriate. Captures the requirements and options for delivering them as part of these cases.

• The post holder works closely with the IT Project Management and Technical Assessment teams to work up the potential benefits of any proposed changes, from their initial ideas through to a firm, quantified, measurable plan for benefit realisation that sits alongside project management plans as projects progress to their completion.
• Acts as the subject matter expert relating to managing benefits from IT related changes for all staff, including the associated benefit management policies. Deals with complex benefit management issues that cannot otherwise be resolved by other teams.
• The post holder takes part in the following ITIL (IT Infrastructure Library) service management processes: -
  Change management
  Change evaluation
  Release & deployment management
  Validation and testing
  Knowledge management
  Transition planning and support