Business Continuity & Incident Manager

at  Bank of America

SKILLS THAT WILL HELP (OPTIONAL):

• Project management experience would be advantageous.
• Working familiarity with regulatory, audit, and/or compliance would be advantageous.
• Experience with leading issue remediation and related principles/standards would be advantageous.
• Ability to create/monitor reports to support business controls would be advantageous.
• Efficient Microsoft Office (Word, Excel, PowerPoint) skills would be advantageous.

ROLE DESCRIPTION:

In this role you will provide Incident and Event Response support for Global Operations businesses. Our team is currently split across India, US and UK time zones and you will work together to problem solve incidents when they come in. Key responsibilities include recommending and implementing solutions that protect the bank’s assets and participating or leading business continuity initiatives and ongoing process activities (i.e., scenario analysis, plan development, testing, event management, and progress reporting/measurement). Job expectations include providing subject matter consulting support in audit and regulatory matters as needed.

RESPONSIBILITIES:

• You will actively lead and triage significant multi-FLU events, leveraging key support tools and references to ensure understanding and effective communication of potential impact to customers/clients experience, processes and/or other significant business disruption.
• You will drive results, by effectively consulting with business partners during response to events, and ensuring all stakeholders are accountable for any post event results.
• You will create timely and accurate business communications, ensuring documentation of the incident is accurate.
• You will use sound judgment to escalate incidents to senior leadership when required.
• You will represent incidents in operational status and incident review meetings as well as post problem review and incident follow up.
• You will Interact effectively with teammates, management and partners and work with a sense of urgency.
• You will conduct current-state risk-based assessments to develop business continuity management strategies and monitor the effectiveness following the implementation of the plan.
• You will evaluate the performance of plans, processes, and programs at assigned organizational level, while assessing progress towards identified objectives.
• You will implement, monitor, and modify procedures for the effective response to incidents and the continuance of critical business services, based on testing and exercises of plans or actual events.
• You will support testing of business continuity plans to assess readiness, identify deficiencies, and promote enhancements.
• You will identify, validate, and escalate gaps in business continuity readiness to senior management and second line partners.
• You will provide On-Call support for rotating Weekends and Holidays as needed