Business Development Center Assistant

at  Street Toyota

We are looking for an Assistant Manager in the Business Development Center. This position is responsible for helping maintain the day-to-day job duties and responsibilities. You will be asked to help manage, supervise and execute BDC customer communications via email, text, and telephone in a manner that aligns with our dealership’s highest standards. You will also help oversee a team of dedicated BDC coordinators and train them on CRM, customer communications, and vehicle training. Must be able to work until 8:00 pm if necessary and must be able to work on Saturdays. Must be able to pass a drug test.Compensation:

$10 - $25 hourlyResponsibilities:

• Ensures all Internet leads are followed up with until completion of the sale
• Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers
• Answer customer inquiries and calls when necessary
• Follows up with aged sales leads
• Help manage and track all leads
• Help manage all incoming and outgoing phone calls and emails
• Help Maintain daily, weekly, and monthly sales forecasts
• Handle our customer contacts through CRM, service, follow-up, and lead generation
• Schedule sales appointments
• Provide training and ongoing support to the business development representatives to help the team understand and achieve the dealership’s monthly goals
• Learn to overcome objections and thrive in sales situations
• Answer customer internet inquiries by both email and phone
• Manage the day-to-day business of the business development center
• Achieve the sales and customer satisfaction objectives set by management

Qualifications:

• Must have leadership skills
• Must be able to multi-task
• A competitive and self-motivated attitude that thrives on goals
• Team player with positive energy and an eagerness to improve
• Ready to waste no time learning new product ins and outs, eager to improve
• Ability to manage a high volume of inbound and outbound sales and service call volume, internet leads, and call lists
• Outgoing personality, ability to influence customers to schedule appointments
• Strong computer knowledge
• Phenomenal communication skills with customers and team members
• Extremely customer service oriented
• Must have strong computer skills
• Enthusiastic personality
• Must be Dependable and Reliable
• Must be able to pass a drug test

About Company
“Where Quality is a Tradition” Street Toyota in Amarillo, Texas was established in 1983. A new 58,000-square-foot facility on 9 acres is now open at 45th and Soncy. This is a state-of-the-art facility and the customer’s comfort has been emphasized from the ample parking right down to the gourmet coffee. Street Toyota is the first dealer in West Texas to become Signature Certified.

What We Offer

• Medical, Dental, Vision
• Competitive pay plan!
• Paid holidays and vacation
• 401k
• Paid training
• Ongoing development
• Career Advancement
• Employee Discounts
• Fun, friendly culture!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

• Ensures all Internet leads are followed up with until completion of the sale
• Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers
• Answer customer inquiries and calls when necessary
• Follows up with aged sales leads
• Help manage and track all leads
• Help manage all incoming and outgoing phone calls and emails
• Help Maintain daily, weekly, and monthly sales forecasts
• Handle our customer contacts through CRM, service, follow-up, and lead generation
• Schedule sales appointments
• Provide training and ongoing support to the business development representatives to help the team understand and achieve the dealership’s monthly goals
• Learn to overcome objections and thrive in sales situations
• Answer customer internet inquiries by both email and phone
• Manage the day-to-day business of the business development center
• Achieve the sales and customer satisfaction objectives set by managemen