Business Development Dealer Specialist

at  General Bank of Canada

General Bank of Canada (GBC), headquartered in Edmonton, Alberta, is a Schedule 1 Chartered bank and part of the Wheaton Group. Our roots trace back to the entrepreneurial spirit of our founder in the mid-1950s, who began with a single auto dealership in Saskatchewan. Evolving into one of Canada’s fastest-growing small banks, GBC expanded into helping Canadians with their automotive, aviation, and comm ercial financing needs.
After years of success, we aim to harness the advantages of our small, nimble structure and work to redefine banking in a digital era. As we strive to build a bank for the future, we take pride in our continuous certification as a Great Place to Work in Alberta for five consecutive years. We love it here and know you will too!

THE OPPORTUNITY

General Bank of Canada is looking for a permanent, fulltime Business Development Dealer Specialist to join the organization as a key contributor with the Bank’s Business Development team. Consistent with the growth trajectory of the Bank, this is an excellent opportunity for the right individual to contribute to building the bank of the future with considerable potential for learning, growth, and advancement.
As a member of the Business Development team and reporting to the Manager, Pricing & Product Development, the Business Development Dealer Specialist will primarily oversee the monitoring and mitigation required within the five stages of the dealer lifecycle to identify potential risks and compliance issues related to our third-party dealer partners. This role also involves facilitating interdepartmental communication and negotiating with dealers to support a comprehensive approach in reducing both current and potential risks while enhancing relationships.

• Monitor changes and trends to minimize risk for the Bank with Non-franchise and Franchise dealers.
• Manage dealer onboarding and compliance checks to ensure that the partnership aligns with the Bank’s risk appetite.
• Support the management and identification of high-risk fraud activities This includes monitoring, reporting, and training during the onboarding, ongoing, and offboarding liaison with dealerships.
• Maintain and track ongoing changes to dealer partner profiles and manage documentation of these specific process.
• Resolve dealer issues or fraud incidents identified at the dealership level by interacting with dealers to negotiate terms and/or financial losses, utilizing cooperative problem-solving approaches. Understanding of information within both personal and corporate credit profiles and documentation and review of potential risks that may arise.
• Maintain and track dealer partner profiles and documentation to ensure accuracy but to also identify changes to data and information that could pose risk.
• Collaborate with internal department teams and external dealers to address issues like Third Party loans, asset misrepresentation, fraud, or noncompliance with the Master Dealer Agreement.
• Review dealer performance through credit analysis and assist with training for an enhanced onboarding and ongoing management process with these partners.
• Support the outcomes and activities involved in the Dealer Management Framework and the Dealer Risk Rating Tool.
• Support the Dealer Management Framework (DMF), and its five stages of the dealer lifecycle, so to provide alignment to the risk appetite of the organization. Training and coaching Territory Managers as required for the DMF.
• Interdepartmental communication will be required to consistently improve outcomes, increase efficiency, share information, and update processes for the overall benefit of GBC.
• Review and recommend prospective dealer partnerships, whether that be in maintaining or offboarding them
• Support the implementation of a new banking systems and assist with digital transformation efforts.
• Support the implementation and management of a CRM design for sales and service phases.
• Provide support to the Business Development team as needed.