Business Development Manager

at  LRI Invest

Description
The Business Development Manager will act as the new and existing client point of contact for all queries and coordinate internal stakeholders to resolve queries with the highest level of client satisfaction. Actively managing client relationships with the client relationship team, achieving revenue targets and drive business P&L.
Job Responsibilities:

The role duties and responsibilities will include but not limited to the following:

• Drive revenue targets by implementing new business development initiatives.
• Identify new clients for the Group.
• Undertake market outreach programs based on strategic initiatives.
• Be the dedicated point of contact and proactively manage the relationships of clients
• Participate in incident, problems, change request fulfilment and act as the advocate for the client in resolutions
• Development, implementation and monitoring of key account service level agreements with assigned clients (SLA’s).
• Action requests from assigned clients and coordinate internal stakeholders to resolve client queries
• Preparation of client reporting for assigned clients on a monthly/quarterly basis as required
• Assist with co-ordinating new product onboardings for existing and new clients
• Contact clients regularly to identify their needs, and to ensure they are satisfied with the received service and cross sell to clients
• Ability to lead face to face meeting with assigned clients.
• Champion service offering and capability amongst existing clients as well as championing cross selling initiatives across service lines
• Build presence and reputation of Apex in the location as cross border specialist
• Administration and maintenance of CRM system to enable efficient communication to existing clients
• Provide regular reports to internal teams on new / exiting funds

Proven Experience & Qualifications:

• Bachelor or Master level degree
• 6-10 years experience in funds administration, funds management, a custodian business or within financial services industry.
• Full understanding and experience in optimising the jurisdictional capability within a medium to large professional services organisation working and influencing across product lines and client services
• Ability to effectively engage and influence people
• Problem solving – Experience in troubleshooting all challenges, roadblocks, conflicts in the way of projects execution well in time and finding alternate solutions to protect the Organizational Interests.
• Resolves issues with internal & external customers, staff & vendors

Skills Required:

• Ability to work well under pressure;
• Strong collaborative approach and team player;
• Strong communication and analytical skills;
• Strong customer service focus
• Strong relationship management skills
• Strong communication skills both oral and written;
• Flexibility to adapt in a fast paced, evolving environment;
• Ability to work manage own timeline and prioritise tasks so as to meet client/internal deadlines

About Our Company
Apex Group Ltd., established in Bermuda in 2003, is a global financial services provider. With 85 offices in over 50 countries worldwide and over 13,000 employees. Apex delivers an extensive range of services to asset managers, capital markets, private clients and family offices. The Group has continually improved and evolved its capabilities to offer a single-source solution through establishing the broadest range of services in the industry; including fund services, digital onboarding and bank accounts, depositary, custody and super ManCo services, business services including HR and Payroll and a pioneering ESG Ratings and Advisory service for private companies.
Apex Group includes FundRock, LRI and European Depositary Bank.
Additional Information
We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation. Any hiring decision are made on the basis of skills, qualifications and experiences.
We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.
If you are looking to take that next step in your career and are ready to work for a high performing organisation, alongside talented people who take pride in delivering great results, please submit your application and we look forward to hearing from you.
Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of Indonesia for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her/his personal data to be used by Apex stakeholders within or outside Indonesia for the purpose of this recruitment

• Drive revenue targets by implementing new business development initiatives.
• Identify new clients for the Group.
• Undertake market outreach programs based on strategic initiatives.
• Be the dedicated point of contact and proactively manage the relationships of clients
• Participate in incident, problems, change request fulfilment and act as the advocate for the client in resolutions
• Development, implementation and monitoring of key account service level agreements with assigned clients (SLA’s).
• Action requests from assigned clients and coordinate internal stakeholders to resolve client queries
• Preparation of client reporting for assigned clients on a monthly/quarterly basis as required
• Assist with co-ordinating new product onboardings for existing and new clients
• Contact clients regularly to identify their needs, and to ensure they are satisfied with the received service and cross sell to clients
• Ability to lead face to face meeting with assigned clients.
• Champion service offering and capability amongst existing clients as well as championing cross selling initiatives across service lines
• Build presence and reputation of Apex in the location as cross border specialist
• Administration and maintenance of CRM system to enable efficient communication to existing clients
• Provide regular reports to internal teams on new / exiting fund