Business Development Manager

at  Stamford Hotels Resorts

Job No: STAM2024051351
Location: Melbourne
About Stamford Hotels and Resorts
Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of premium hotels in Australia. The hotel portfolio consists of more than 1500 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.
About the role
Stamford Hotels and Resorts have an exciting opportunity available for an energetic, result driven Business Development Manager. This role will be based in Melbourne providing support to Stamford Plaza Melbourne.
Reporting to the Director of Sales & Marketing in this role you will solicit and secure business from all market segments, with key focus on corporate and MICE, create and prospect new accounts, generate leads and maintain key relationships across a selected portfolio of accounts. This involves but is not limited to; the implementation of sales strategies with the aim to maximise occupancy and yield and establishing and maintaining relationships with key Corporate and MICE contacts.
You will have excellent communication skills and attention to detail in written, over the phone and in person communications. You will have a passion for account management, have a thrill for chasing new accounts, and attention to detail to ensure our guests and clients receive the attention they expect from a 5 star hotel.

THE IDEAL CANDIDATE WILL BE:

Passionate about Sales and looking for the next step up in their career
A minimum of 2 years’ experience in a similar business development role
Desire to pro-actively go out and find new business opportunities.
A track record of lead generation and building business across managed accounts
Immaculate personal presentation skills and grooming
Demonstrated ability to multi-task and meet deadlines
Excellent written and verbal communication skills
Passion for hospitality service excellence, with an eye for detail towards delivering an unrivalled customer service experience
Ability to foster team spirit with a positive, can do attitude,
Excellent problem solving / researching skills
Previous experience within a hotel environment
Working knowledge and use of Delphi CRM systems preferable.
Culture and Benefits

To source and establish new business opportunities within Corporate & MICE market segments
Proactively maintain and service a portfolio of key accounts
Assist the DOSM in achieving ROI objectives in sales strategies
Assist in preparation of the annual business plan for sales
Manage customer satisfaction outcomes to facilitate repeat business whilst insuring customer retention
To sell the hotel as a total concept ensuring maximum business in all areas: rooms, conferences and food and beverage
Organise and Participate in client entertaining, functions, familiarisations / educational, site inspections and Industry network events
Recognise and act on potential business opportunities, Including responsibility for tender/RFP process for relevant clients
Review forecasts, competitor activity and market.
Share reports and make recommendations on short to midterm sales and marketing activity
Prepare client correspondence including rate letters, tenders and general correspondence
Participate in designated travel and trade shows, where required. Some evening and weekend shows anticipated
Interstate and country sales trips as required
Maintain a thorough knowledge of competitor’s products, developments, rates and policies