Business Development Partner (BDP) Team Leader

at  BSI

Great that you’re thinking about a career with BSI!
Job Title: Business Development Partner Team Leader
Reports to: Global BDP Leader
Location: Milton Keynes/Remote

Overview / Purpose of the position:

• Reporting to the Global BDP Leader and working closely with key stakeholders, namely the commercial and delivery teams.
• Responsibility for the line management of the UK/EMEA BDP team and all of their sales support activities to the Regulatory Services/Medical Devices Business Development Teams.
• Responsibility for leading the development, configuration, implementation and management of sales support processes.
• Accountability for oversight of sales support activities, client service and management of assigned BDP Team.

Responsibilities & Accountabilities:

• Provision of line management duties for all assigned BDPs
• To manage, monitor and support in the training of the BDPs
• To act as coach and mentor for the team, reviewing training needs and identify skills development requirements as needed
• To work with BDP team to agree, plan, implement and monitor quality of work and key performance indicators
• To communicate effectively with all team members and support team members to ensure the smooth running of sales process in compliance with BSI procedures
• To ensure the BDPs receive, prioritise and process sales quote requests received from the business development team and associated commercial requests within agreed SLA’s
• Work with the business development team and delivery team to improve the service provided to clients and effectively handle client associated queries
• Adopt a collaborative team approach to working within own group and other teams/functions within the department and other areas of the business
• Drive to improve existing processes, develop, implement and manage new processes to improve efficiency
• Build strong, collaborative relationships with all key internal and external stakeholder
• Develop deep understanding of the complexity of the business and its individual business areas
• Proactively lead solving problem initiatives as required
• Build an in-depth understanding of client business needs and drivers
• Undertake specific project work as required
• Provide support to the management team as required
• Any other duties which can reasonably be expected within the scope of this role

Key Success / Performance Indicators:

• Ownership and resolution of problems to satisfaction of external and internal clients
• Ensuring a high degree of accuracy of data in Salesforce and other systems
• Quality of service provided to internal and external clients (as per KPI measures)
• Efficient management of sales quotes from RS Business Development team and associated commercial requests from clients
• Collaborative interface with Commercial and Delivery Teams

To succeed in this career, you must:

• Be able to speak and write fluently in English
• Familiar query resolution and complaints handling
• Proven track record of leadership and/or line management of staff
• Ability to coach and effectively develop talented individuals and to address under performance
• A leader, excellent in managing others
• Excellent interpersonal and communication skills, both written and oral, internally and externally and at all levels
• Be able to demonstrate your experience of supporting a commercial team with administrative tasks
• Have experience using a CRM (Customer Relationship Management) software to complete tasks e.g. Salesforce
• Potential to grow with the developing business and take on wider roles and responsibilities
• Be resilient when under pressure and have a solution orientated mindset

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team

Overview / Purpose of the position:

• Reporting to the Global BDP Leader and working closely with key stakeholders, namely the commercial and delivery teams.
• Responsibility for the line management of the UK/EMEA BDP team and all of their sales support activities to the Regulatory Services/Medical Devices Business Development Teams.
• Responsibility for leading the development, configuration, implementation and management of sales support processes.
• Accountability for oversight of sales support activities, client service and management of assigned BDP Team

Responsibilities & Accountabilities:

• Provision of line management duties for all assigned BDPs
• To manage, monitor and support in the training of the BDPs
• To act as coach and mentor for the team, reviewing training needs and identify skills development requirements as needed
• To work with BDP team to agree, plan, implement and monitor quality of work and key performance indicators
• To communicate effectively with all team members and support team members to ensure the smooth running of sales process in compliance with BSI procedures
• To ensure the BDPs receive, prioritise and process sales quote requests received from the business development team and associated commercial requests within agreed SLA’s
• Work with the business development team and delivery team to improve the service provided to clients and effectively handle client associated queries
• Adopt a collaborative team approach to working within own group and other teams/functions within the department and other areas of the business
• Drive to improve existing processes, develop, implement and manage new processes to improve efficiency
• Build strong, collaborative relationships with all key internal and external stakeholder
• Develop deep understanding of the complexity of the business and its individual business areas
• Proactively lead solving problem initiatives as required
• Build an in-depth understanding of client business needs and drivers
• Undertake specific project work as required
• Provide support to the management team as required
• Any other duties which can reasonably be expected within the scope of this rol