Business Execution Consultant - Technical Training Leader

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Required Qualifications:

• 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Recent experience creating and publishing training content using WalkMe
• Understanding of Salesforce Chatbot solutions (or experience designing/delivering other chatbot solutions
• Experience developing resource documents such as quick reference guides (QRGs) and videos
• Familiarity with Salesforce Financial Services Cloud
• Basic understanding of consumer bank lines of business
• Basic understanding of HTML or similar
• Experience managing SharePoint site or similar applications
• Ability to engage multiple stakeholders to gather requirements and propose learning solutions
• Knowledge and understanding of Agile
• Ability to developpartnershipsand collaborate with other business and functional areas
• Ability to grasp complex business issues quickly, recommend solutions, and drive for resolutions
• Ability to identify business needs and deliver solutions in close partnership with line of business and technolog

Wells Fargo is seeking a Business Execution Consultant in Branch Systems and Transformation team as part of Consumer, Small and Business Banking. This role is responsible for designing and delivering Technical Training for consumer banking front-line applications. Technical Training is delivered in-app using WalkMe and supplemented by reference materials such as QRGs and videos. Collaboration with product owners and business partners is critical to the design and delivery process. The ability to manage multiple requests in a fast-paced environment is key. Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives
• Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics
• Determine areas of strength or Business Execution opportunity within defined scope of work
• Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations
• Utilize independent judgment to guide moderate risk deliverables
• Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business
• Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business
• Collaborate and consult with leaders and executive management
• Provide work direction to less experienced Strategy and Execution staff

Required Qualifications:

• 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Recent experience creating and publishing training content using WalkMe
• Understanding of Salesforce Chatbot solutions (or experience designing/delivering other chatbot solutions
• Experience developing resource documents such as quick reference guides (QRGs) and videos
• Familiarity with Salesforce Financial Services Cloud
• Basic understanding of consumer bank lines of business
• Basic understanding of HTML or similar
• Experience managing SharePoint site or similar applications
• Ability to engage multiple stakeholders to gather requirements and propose learning solutions
• Knowledge and understanding of Agile
• Ability to developpartnershipsand collaborate with other business and functional areas
• Ability to grasp complex business issues quickly, recommend solutions, and drive for resolutions
• Ability to identify business needs and deliver solutions in close partnership with line of business and technology

Job Expectations:

• Ability to travel up to 5% of the time
• This position offers a hybrid work schedule
• This position is not eligible for Visa sponsorship

Posting Locations:

• 333 Market St, SAN FRANCISCO, CA
• 2700 S Price Rd, CHANDLER, AZ
• 401 S Tryon St, Charlotte, NC

Required locations listed above. Relocation assistance is not available for this position.