Business Intelligence Analyst

at  Caterpillar

JOB SUMMARY:

Participates in analyses to determine sales and product demand supporting the sales and operations process. Gathers and documents internal user requirements, supports the development and testing of Customer Relationship Management tools, collects feedback from internal clients, and recommends improvements.

EDUCATION REQUIREMENT:

Bachelor’s degree

REQUIREMENTS ANALYSIS:

• Follows policies, practices and standards for determining functional and informational requirements.
• Confirms deliverables associated with requirements analysis.
• Communicates with customers and users to elicit and gather client requirements.
• Participates in the preparation of detailed documentation and requirements.
• Utilizes specific organizational methods, tools and techniques for requirements analysis.

• Gathers and analyzes relevant data from multiple sources to keep product information accurate for the effective processing of commercial orders.
• Functions with internal and external business partners to support product delivery schedule/calendar. Maintains Sales Order and Demand tools and creates reports used by leaders.
• Answering inquiries and resolving problems regarding business plan execution, operational improvement, and achievement of targets.
• Conducting market research to do a comparative analysis of competitor offerings and provide recommendations for developing a more effective product/service.
• Identifying user/client requirements for a product or service and defining technical specifications; Preparing technical documentation and sharing them with the teams.
• Supporting the OEM Commercial Manager by fulfilling data requests, preparing reports, and providing technical assistance; Participating in initiatives to improve processes efficiency and employee productivity.