Business Intelligence Analyst

at  IGT

Location:Austin, TX, US, 78727 West Greenwich, RI, US, 02817
Requisition ID: 14809
IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

QUALIFICATIONS

• Bachelor’s Degree with additional Education/Training in Computer Operations or Technology, or equivalent
• Experience with ITIL best practices including Change, Incident and Problem management
• 4+ years of industry experience in a related field, preferably Operations or Technology
• Must be familiar with applications, computer systems, networks and personal computers
• 2-4 years of project coordination experience

The Business System Analyst III, reporting to the Data Center Manager, works under minimal supervision within IGT and customers to assist in day-to-day troubleshooting, resolution and tracking of problems that occur within applications, computer systems, networks and servers. Ensures individualization to meet the needs of each customer employing the skills necessary to resolve reported problems.

• Work with Operations and Technology staff to respond to daily requests with accurate, meaningful and timely information
• Work to trouble-shoot and resolve reported problem tickets associated with applications, networks, personal computers, servers and systems
• Responsible for documenting and tracking problem tickets, by collaborating with subject matter experts, and delivering the report to internal and external customers
• Responsible for scheduling problem ticket metric reviews with key stakeholders, identifying trends and making recommendations for improvement
• Responsible for escalating issues that require the immediate attention of key stakeholders
• Works with the Change Control team by monitoring the production change process for accuracy and follow through
• Provides on-call support for Data Center Manager assisting with production projects or emergencies
• Drives internal improvement projects, procedures.
• Manage resources and materials committed to the project with minimal supervision.
• Define activities, sequences of events, dependencies and duration of tasks required to complete assigned tasks.
• Provide clear, concise written status reports on ongoing assigned projects and tasks, including identifying any internal or external factors jeopardizing the work, escalates issues and recommend solutions to the Data Center manager

The Business System Analyst III, reporting to the Data Center Manager, works under minimal supervision within IGT and customers to assist in day-to-day troubleshooting, resolution and tracking of problems that occur within applications, computer systems, networks and servers. Ensures individualization to meet the needs of each customer employing the skills necessary to resolve reported problems.

• Work with Operations and Technology staff to respond to daily requests with accurate, meaningful and timely information
• Work to trouble-shoot and resolve reported problem tickets associated with applications, networks, personal computers, servers and systems
• Responsible for documenting and tracking problem tickets, by collaborating with subject matter experts, and delivering the report to internal and external customers
• Responsible for scheduling problem ticket metric reviews with key stakeholders, identifying trends and making recommendations for improvement
• Responsible for escalating issues that require the immediate attention of key stakeholders
• Works with the Change Control team by monitoring the production change process for accuracy and follow through
• Provides on-call support for Data Center Manager assisting with production projects or emergencies
• Drives internal improvement projects, procedures.
• Manage resources and materials committed to the project with minimal supervision.
• Define activities, sequences of events, dependencies and duration of tasks required to complete assigned tasks.
• Provide clear, concise written status reports on ongoing assigned projects and tasks, including identifying any internal or external factors jeopardizing the work, escalates issues and recommend solutions to the Data Center manager.