Business Management Manager - Digital Business Services

at  THE HONGKONG AND SHANGHAI BANKING CORPORATION LIMITED

SOME CAREERS SHINE BRIGHTER THAN OTHERS

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high calibre professional to join our team as a Business Management Manager .

QUALIFICATIONS

• Strong knowledge and experience in Operations or Business Management domain
• Aptitude for analysing complex issues to identify and assess the long-term, strategic implications for the Bank and its customers, translating these into tangible goals and actions
• Excellent stakeholder relationship management and influencing skills, with an ability for authentically engaging a diverse group of stakeholders to deliver at pace
• Comfort with ambiguity and ability to navigate through and deliver in changing strategic and commercial contexts
• Honed analytical skills, with a strong emphasis on complex analyses of financial and management information and broad comfort in Microsoft Excel managing data and financials
• Strong verbal and written communication skills, with the ability to communicate complex issues concisely
• High degree of drive and motivation to ensure delivery of objectives in a timely, efficient and effective manner
• Attention to detail combined with strong delivery focus and ability to meet aggressive timeframes with quality results
• Strong understanding of risk management by incorporating risk considerations in all activities
• Adaptability, flexibility, and a self-initiated approach to change and developing market demands and opportunities
  To be considered for this role, the relevant rights to work in Singapore is required.

The role will be expected to work across the management matrix, including global, regional and country-level stakeholders, to support Singapore Operations, one of the major regions of HSBC Group.

• Providing stewardship and guidance on business activities from an operational perspective
• Facilitating the effective management of operational activities in alignment with the Global Operations Target Operating Model, through: i) ensuring alignment between entity and functional plans, and ii) enabling robust service performance management across Operations in Singapore
• Active management and control of financial and headcount plans, forecasts, and actuals, working across Global Operations COO teams and Business Service Heads
• Supporting the Regional Business Manager, ASP in relevant governance, business engagement and management forums to ensure close partnership with businesses, support functions and Operations teams at a global, regional and country-level
• Facilitating the maintenance of the Global Operations organizational design within Singapore
• Coordination of initiatives to support the People Strategy to enhance staff engagement and internal communication
• Managing strategic relationships with business partners and functional heads to support the Global Operations strategy and ensure a partnership approach for quick resolution of escalated issues
• Being a positive role model, exemplifying the HSBC values in conduct and behaviour
• Ensuring adequate operational control and risk management by actively overseeing the implementation of relevant policies, procedures and regulatory requirements
• Supporting relevant change management and strategy implementation for the Global Operations COO Office