Business Management - Policy & Training Consultants

at  Toronto Transit Commission

JOB INFORMATION

Requisition ID: 8412
Number of Vacancies: 2
Department: Business Management & Performance (20001216) - Business Support (30000526)
Salary Information: $101,719.80 - $127,218.00
Pay Scale Group: 10SA
Employment Type: Regular
Weekly Hours: 35, Off Days: Saturday and Sunday Shift: Day
Posted On: March 23, 2024
Last Day to Apply: April 7, 2024
Reports to: Head, Business Management and Performance
The Toronto Transit Commission (TTC) is North America’s third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC’s vision is to be a transit system that makes Toronto proud. The TTC’s recruitment efforts are directly aligned to its mission of providing “a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy.”

WHAT QUALIFICATIONS DO YOU BRING?

• Your post-secondary college diploma or university degree in a relevant discipline (e.g. business administration, finance, public administration, etc.), along with related experience, or a combination of education, training and experience deemed to be equivalent.
• Experience in developing and implementing business management and planning policies, procedures, processes, and tools based on leading practices
• Experience in strategic and business planning support and evaluation; financial planning, budgeting, analysis & management; performance measurement, in a large public or private sector organization
• Experience in developing and delivering corporate training and development programs related to business management policies, procedures and processes to maximize financial and organizational performance & efficiency at a corporate or enterprise level
• Experience with providing business, financial and technical guidance to stakeholders and staff at various levels
• Experience in analyzing, interpreting and summarizing information, and preparing comprehensive reports, for the purpose of supporting decision-making regarding financial, budgetary, policy and/or service issues.
• Experience with enterprise-wide financial, human resources and budgeting systems, preferably SAP
• Participate in the TTC’s Customer Service Ambassador Program
• Knowledge of industry best practices and regulations related to business management
• Good understanding of governance and accountability frameworks, principles, and application, preferably in a large public sector organization
• Strong research, analytical and conceptual thinking skills, with the capacity to understand complex financial, service, operating, and policy issues, as well as program interrelationships and the potential impacts and outcomes of policy actions; the ability to conceptualize and develop options and recommendations
• Must exercise excellent problem solving and analytical abilities in order to assess, analyze and effectively interpret large quantities of data and information from a variety of sources to support strategic & business planning, corporate controls & policies, and business decision-making
• Excellent written and verbal communication skills, including writing reports and delivering presentations with complex technical information to senior leadership teams
• Excellent knowledge in MS Word, PowerPoint and Microsoft Excel (including Macros, Pivot Tables, Lookup Functions and Data Analysis Functions) and other computerized applications related to financial planning, budgeting, accounting, costing and cost control
• Ability to develop effective relationships both internally and externally, including staff at all levels, senior leaders, other levels of government, and external/peer organizations
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

SKILLS

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Apply analytical skills
Demonstrate appropriate and effective interpersonal communications through various media
Create and deliver presentations in various formats
Develop/document policies and procedures
Gather information and conduct research
Plan and organize activities / projects to meet section and organizational goals
Train and instruct individuals and / or groups
Understand and apply administrative policies, processes, and procedures
Use office technology, software and applications

Policy Development Focus:
The Consultant will be responsible for developing, facilitating and/or supporting initiatives that mature and bring consistency to the Finance Corporate Services Group (CSG) business management and planning practices. They will be work closely in collaboration with the Manager to drive the development and/or revision of CSG policies, with a focus on budgeting and financial control policies.
The incumbent will work closely in collaboration with the Manager to develop and implement a multi-year business planning process framework to link and integrate corporate planning, business planning, and financial planning & budgeting. In addition, works with management to facilitate and implement effective and consistent business planning processes, including guidance for developing key deliverables and components.
The consultant will lead and/or support the development, documentation and dissemination of corporate business management process, procedures, controls and standards including but not limited to financial management including business case standards, procurement, commercial management, information technology etc.
Training & Development Focus:
The Consultant will help establish processes, procedures, and templates, as well as provide corporate business training to Corporate Services and other Business Partners across the organization as required.
The incumbent will require an excellent understanding of existing services, strategies, plans, objectives, KPIs and targets, in order to develop and implement leading practices that deliver the highest level of performance, quality and customer service. Supports management with numerous transformational programs by developing and delivering related corporate training to ensure change management.
In addition the position will be responsible for developing relevant business training materials for senior management and staff to mature business management and acumen across the TTC to maximize financial and organizational performance & efficiency. This would include understanding internal needs, facilitating training sessions and workshops as appropriate, and soliciting feedback from end users to support continuous improvement
The incumbent will also develop and/or support the development of effective communication strategies and tactics to support the execution of related training plans
Both Consultant positions must Promotes a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.