Business Manager

at  Kings College Hospital NHS Foundation Trust

The Business Manager role for Children’s Hospital assists in the operational management of the care group, ensuring that key quality, performance, activity and financial targets are met. The role is required to undertake a wide range of duties providing operational management, service development and improvement support to a range of specialties. Working with the care group team, the role will contribute to the delivery of Corporate targets and strategies.
The role leads on the management of data quality and capture for the Paediatric Hepatology department (including support for Paediatric Gastroenterology and Liver transplantation). This includes ensuring alignment of all data feeds, providing specific data to coding teams, monitoring and highlighting gaps in data, reporting on outcomes and providing leadership for weekly and monthly activity and performance reporting. This post will be responsible for monitoring contractual KPIs for the service and overseeing all contract reports.

Lead on weekly and monthly activity and performance reporting, identifying data quality issues to maximise completeness of data on Trust systems
Monitoring and highlighting of gaps in data, undertaking diagnostic work and taking corrective action to ensure data quality is improved
Analysis and insight of survey feedback (working closely with internal teams
Production of annual summaries and reports of activities across children’s hospital
Assisting with KPI reports for the service
Liaising with the commissioning team for Paediatric Hepatology and producing clear contractual reports
Producing the Annual Report for the service
Line management
Leading on ad-hoc data requests, working with Business Intelligence and Contracting Teams
Ensuring reconciliation of data on a variety of Trust systems, taking corrective action to ensure that the care group receives income for all chargeable episodes within a care pathway
Support in the annual planning process for the care group
Support and lead (where required) service improvements and developments, with support of Service Managers and General Manager
Support with materials to help with care group Performance Meetings
Providing leadership to a small administrative/data team in the service
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of £1 billion, 1.5 million patient contacts a year and around 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.
King’s is committed to delivering Sustainable Healthcare for all via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Our values at King’s, are that we’re a kind, respectful team; Kind. We show compassion and understanding and bring a positive attitude to our work Respectful.
We promote equality, are inclusive and honest, speaking up when needed Team. We support each other, communicate openly, and are reassuringly professional The trust-wide strategy Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King’s to another level.
The post holder will be responsible for maintaining and managing all data, financial and contractual arrangements for the service. This will include contract monitoring, report writing, monthly KPI presentations and service improvement plans