Business/Operations Analyst I

at  Berkley

Company Details:
We don’t believe your career defines you; but we do believe you have the power to define your career. Discover your passions and pursue your dreams with tailored training, mentorships, and opportunities to grow! At Berkley Mid-Atlantic Group, we do cool stuff. A lot of cool stuff. Our teams work together to develop innovative sales strategies, create disruptive business models, and deliver world class service. To make all of this happen, we have great people with diverse skill sets – including underwriters, sales teams, claims professionals and risk managers – all collaborating and working together with a common goal of improving the experience for every customer in the Berkley Mid-Atlantic enterprise. We set audacious goals, work hard and laugh together. If you’re ready for a challenge and want to work with super people – you know where to find us.
Company URL: https://www.wrbmag.com/
The company is an equal opportunity employer.
Responsibilities:
Berkley Environmental is looking for an enthusiastic Business Analyst to partner between operations, IT and our business units to provide support. IT support related to business analysis, data analysis, quality assurance testing and support related to a variety of software applications. Business support related to Commercial Auto, General Liability, Workers Compensation, and Non-Admitted Lines of business processing. The successful candidate will be responsible for reviewing, analyzing and evaluating user requests, as well as coordinate and monitor requests through to successful resolution.

The ideal candidate must be able to multi-task, managing multiple projects at once while serving as the subject matter experts for the operational team. The individual must be detailed oriented and proactive. Additionally, they should be solution oriented to help develop the best and most efficient ways to continually improve. The individual will be able to work with minimal supervision and go above and beyond for our business partners and in assisting their team members.

• Serves as a conduit between the business community and IT
• Critically evaluates information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding and distinguish user requests from the underlying true needs
• Assist in the collection and consolidation of information to document the business requirements on project initiatives
• Effective communication with internal teams and external vendors to deliver functional requirements like user screen and interface designs
• Provides backup for other Business/Operations Analyst team members
• Review, recommend and update policies and procedures to improve performance, company policies and business processes.
• Strive to consistently improve the overall efficiency, value, and internal support of the operations.
• Enhance workflow and cross-departmental engagements
• Develop working relationships with internal working counterparts (IT, accounting, claims, underwriting and others) to facilitate productive exchanges of information to improve efficiency and promote compliance.
• Perform all other duties as assigned

Qualifications:

• 1-2 years as an analyst in a professional setting
• Experience working with a commercial insurance carrier with exposure to Commercial Auto, General Liability and
• Worker’s Compensation lines of business
• Partner closely with business user community to ensure cross-functional alignment to meet goals with an excellent sense of customer service
• Excellent communication and analytical skills
• Robust problem solving, conflict resolution and negotiating skills
• Exceptional organizational skills while working on multiple project initiatives, managing schedules and meeting deadlines
• Superior logical, analytical and reasoning abilities with close attention to detail
• Experience working in a large, matrixed environment where leadership, co-workers and necessary resources come from different geographical regions

Education Requirement

• Bachelor’s degree in related area preferred

Additional Company Details: We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Sponsorship Details: Sponsorship not Offered for this Rol

Please refer the Job description for details