Business Operations Analyst I (Business Lending Operations)

at  Navy Federal Credit Union

Overview
At Navy Federal Credit Union, the Commercial Credit Administration group comprises Business Lending Operations, Underwriting, Loan Participation, and Portfolio Management. These teams provide operational and risk management support for the $1B commercial loan portfolio. The Business Operations Analyst will work daily with the operations staff under general supervision and perform a variety of support functions related to loan operations.

Responsibilities

• Assists with closing and loan servicing support for the institution’s participation loan facilities
• Process investor remittances, advances, renewals, and book new loans on the core system
• Interacts daily with internal systems to initiate and receive wires
• Manages the ongoing balances between loan system and agent bank
• Research and resolves loan related issues which may include missing payments, interest rate changes and/or unprocessed draw requests or conversions
• Ensures all lending transactions are booked and managed correctly ensuring compliance with all policies and procedures
• Evaluate operational efficiency and effectiveness
• Perform qualitative and quantitative data analysis using analytical techniques, tools, models, simulation, etc.
• Solve business problems by defining the problem, interviewing stakeholders, identifying and evaluating alternatives, and presenting findings
• Participate in complex interdepartmental initiatives of significant business risk & impact
• Obtain quantitative and qualitative data of business processes to analyze, determine and promote data driven decisions
• Implement new/enhanced products, services and/or operational changes
• Prepare/collaborate on presentations, reports, white papers, etc.
• Interpret results of analysis; present recommendations, alternatives and implications
• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
• Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance
• Perform other related duties as assigned

Qualifications

• Exposure in banking or financial institutions
• Exposure to problem resolution including determining root cause, scope and scale of issues
• Experience in solving routine or standard administrative, operational and/or system problems and issues
• Exposure to the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools
• Exposure to managing multiple priorities independently and/or in a team environment to achieve goals
• Familiarity with data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
• Basic analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
• Basic research, analytical, and problem solving skills
• Effective organizational, planning and time management skills
• Basic skill interpreting and synthesizing large amounts of information
• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Effective verbal and written communication skills
• Effective word processing and spreadsheet software skills
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Bachelor’s Degree in Business Administration, Finance, or the equivalent combination of training, education, and experience

Hours: Monday - Friday, 8:30AM - 5:00PM
Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526
About Us

You have goals, dreams, hobbies, and things you’re passionate about—what’s important to you is important to us. We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we’re looking for team members who are passionate about our mission—making a difference in military members’ and their families’ lives. Together, we can make it happen. Don’t take our word for it:

• Military Times 2022 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes® 2022 The Best Employers for New Grads
• Fortune Best Workplaces for Women
• Fortune 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Responsibilities

• Assists with closing and loan servicing support for the institution’s participation loan facilities
• Process investor remittances, advances, renewals, and book new loans on the core system
• Interacts daily with internal systems to initiate and receive wires
• Manages the ongoing balances between loan system and agent bank
• Research and resolves loan related issues which may include missing payments, interest rate changes and/or unprocessed draw requests or conversions
• Ensures all lending transactions are booked and managed correctly ensuring compliance with all policies and procedures
• Evaluate operational efficiency and effectiveness
• Perform qualitative and quantitative data analysis using analytical techniques, tools, models, simulation, etc.
• Solve business problems by defining the problem, interviewing stakeholders, identifying and evaluating alternatives, and presenting findings
• Participate in complex interdepartmental initiatives of significant business risk & impact
• Obtain quantitative and qualitative data of business processes to analyze, determine and promote data driven decisions
• Implement new/enhanced products, services and/or operational changes
• Prepare/collaborate on presentations, reports, white papers, etc.
• Interpret results of analysis; present recommendations, alternatives and implications
• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
• Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance
• Perform other related duties as assigne

You have goals, dreams, hobbies, and things you’re passionate about—what’s important to you is important to us. We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we’re looking for team members who are passionate about our mission—making a difference in military members’ and their families’ lives. Together, we can make it happen. Don’t take our word for it:

• Military Times 2022 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes® 2022 The Best Employers for New Grads
• Fortune Best Workplaces for Women
• Fortune 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Fortune Best Place to Work for Financial and Insurance Service