Business Operations Analyst

at  Nanometrics Inc

ABOUT US

With over 37 years of seismic technology and industry application experience, we are a global, award-winning company providing monitoring solutions and equipment for studying artificial and natural seismicity. From mission-critical seismic arrays, tsunami and early earthquake warning systems in over 90 countries across the globe to induced seismicity monitoring in the energy sector. Nanometrics specializes in full-service, integrated solutions for studying artificial and natural seismicity, including turnkey seismic networks, industry-leading precision instrumentation, complete data processing, analysis services, and software applications.

• Own and coordinate all aspects of the SMS business unit Health & Safety (HSE) function including processes, online tools, training, external audits, documentation, contractor management and others.
• Coordinate HSE system evolution and improvement initiatives; foster a strong HSE-centric culture across the organization; complete HSE audits.
• Develop, implement and maintain contractor certification and ongoing management system to ensure consistent service delivery that meets strict performance metrics and HSE requirements.
• Coordinate development, implementation and maintenance of workflow management systems across all SMS service product lines in concert with the corporate IT function.
• Ensure operational functions are positioned to enable scalable growth, consistent customer experience/product quality and operational risk/costs management.
• Own the commercial project bid-to-invoice lifecycle across all cross-functional teams.
• Work across SMS functional teams to identify, track and drive improvements in all aspects of the bid-to-invoice lifecycle using periodic internal reviews, management and customer feedback.
• Own the fixed asset tracking system and associated processes (audits, inventory controls) to streamline management and maximize utilization of loan pool assets.
• Implement, track, analyze and report service metrics and KPIs for all SMS teams; provide management teams with timely and accurate performance data.
• Own the business unit incident management system and drive the culture of continuous improvement via coordination of root cause analysis and effective incident resolution.
• Oversee implementation of quality control/quality analysis systems in SMS operations; coordinate possible certification in collaboration with corporate teams.