Business Operations Director Process Engineering

at  HCA Healthcare

WHAT QUALIFICATIONS YOU WILL NEED:

• Bachelor’s Degree Required
• Master’s Degree in Engineering Preferred
• 7+ years experience in healthcare leadership Required
• Acute Care experience Required
• Lean/Six Sigma Certification (if Lean, Black Belt minimum) Required
• Certification in ASQ Standards or other Operational Excellence Required
• Certified Professional in Healthcare Quality (CPHQ) Preferred

KNOWLEDGE, SKILLS, ABILITIES, BEHAVIORS

• Honors our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect.
• Communicates with Impact: Ability to deliver verbal and written information in a clear, concise, transparent, and compelling manner to effectively engage others and achieve desired results.
• Attains and Leverages Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA.
• Exhibits Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients.
• Leads and Develops Others: Ability to lead others to accomplish organizational goals and objectives, to provide meaningful coaching and mentoring to increase the capabilities of individuals and teams, and to drive employee engagement.
• Employs Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community, and HCA.
• Achieves Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors.
• Drives Execution and Financial Results: Ability to commit to the success and financial wellbeing of HCA by challenging others to excel and by holding themselves and others accountable for achieving results.
• Implements Process Improvement: Ability to access and analyze multiple forms of data to ensure current processes facilitate the accomplishment of work.
• Employs Technology Efficiently: Ability to understand and utilize information systems and information management.
• Prioritizes Tasks: Ability to shift attention between multiple activities and competing demands, and to manipulate the order of tasks by importance.
• Exercises Flexibility and Adaptability: Ability to work independently and in team situations, to function across multiple disciplines, and to respond to shifting priorities and evolving needs in a complex environment.
  HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.
  HCA Healthcare has been recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
  “The great hospitals will always put the patient and the patient’s family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
  HCA Healthcare Co-Founder
  If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Business Operations Director Process Engineering opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

• Propose and support the development of new processes in and around the Expanse EHR that support agility, resilience, efficiency, and patient safety.
• Scout emerging processes in other EHRs and health systems in order to define new opportunities that can add business value.
• Assess existing processes and workflows at sites using Expanse to identify priorities and opportunities for improvement.
• Employ performance improvement methodologies as standards for assessing workflow in and around Expanse.
• Oversee the design, prototyping, testing, refinement, and implementation of new processes related to Expanse.
• Track initiatives against key measurable success metrics to identify opportunities for improvement.
• Proactively identify and mitigate risks to the Expanse program strategy, project plans, and key milestones.
• Work collaboratively with other members of the Expanse program to design and assess processes according to the principles of Lean, Six Sigma, or other process engineering modalities.
• Adhere to the standard operating procedures of the Expanse program, including all supportive technologies used to organize and progress work efforts.
• Supervise a team of process engineers to promote improvement within business operational workflows in the Expanse platform and the Expanse Program, including strategies for use of data and efficient operational processes.
• Engages with Expanse product team, Division teams, and facility teams, Finance, data and analytics, and others to assess, design, and implement improved workflows with the Expanse platform.
• Collaborates with cross-functional teams, including but not limited to the Expanse product team, Clinical Informatics, Finance division, and facility teams to assess processes, implement improvements, and sustain results, using a methodical process
• Provides updates and reports to leadership on progress.
• Disseminate best practices and learnings throughout the enterprise.
• Participates in scoping of projects with key stakeholders.
• Performs other duties as assigned.
• Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”