Business Operations Manager

at  JPMorgan Chase Co

JOB DESCRIPTION

Ops 2.0 is taking advantage of the strategic opportunities presented by Deposits 2.0, Utilities and other initiatives to make end-to-end improvements for Ops including both customer and employee experiences. The team works with SME’s across different Ops areas to define current states and make recommendations for future states that will enhance our speed to market, technological efficiencies, and human capital management.
The Vice President of Business Process for the Global Banking Platform Operations will support a team that works across CCB Operations to document and assess the underlying customer journeys and business processes and to identify impacts and opportunities. They will be part of the Global Banking Platform Operations Team and will work closely with Operations, Business, Product and Technology partners to translate that assessment into product roadmaps and requirements. The work will include considering the impacts and opportunities within and outside of Operations as well as identifying broader modernization opportunities and further exploring if, when, and how to pursue. Key responsibilities will include:
Navigate CCB Operations, building relationships and becoming deeply familiar with all aspects of the business
Establish and maintain structure for prioritizing relevant journeys, often working through multiple workstreams/processes at a time
Influence all levels of a large organization to adopt recommended strategic initiatives, up to and including senior leadership
Create and maintain relevant artifacts related to current and future state process modeling
Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Job responsibilities

• Experience leading and/or mentoring people is a plus
• Substantial achievements in previous positions driving all lifecycle phases of product/process ownershipRecord of creating target outcomes and driving initiatives toward them
• Works effectively and develops long-lasting collaborative relationships with business partners, stakeholders, and leadership across disciplines, functions, and level
• Identifies process and product gaps and areas of opportunityBreaks down complex challenges into key problems to solve forDefines target outcomes and success metrics, then structures work for self and for team to accomplish deliverables on timeDevelops and nurtures open, collaborative, and enabling team culture
• Comfortable challenging the status quo and getting stakeholder buy-in to proposed solutionsDevelop robust communication materials including presentations, status updates, and other reports

REQUIRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• Demonstrated professional and academic success
• Exceptional problem-solving skills
• Exemplary verbal communications skills and high emotional intelligence
• Self-aware and mindful
• Strong team player and leader
  High level of ownership and drive
  Self-starter with relentless focus on execution and self-improvement
  Comfortable working in dynamic environments with incomplete data to develop directionally correct answers
  Advanced quantitative skills

Preferred qualifications, capabilities and skills

• Broad base of consumer banking (CCB) knowledge, including the business, operations, and/or technology is preferred
• Bachelor’s degree (MBA preferred) with 8+ years relative experience, including process redesign and customer journey mapping

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans

• Experience leading and/or mentoring people is a plus
• Substantial achievements in previous positions driving all lifecycle phases of product/process ownershipRecord of creating target outcomes and driving initiatives toward them
• Works effectively and develops long-lasting collaborative relationships with business partners, stakeholders, and leadership across disciplines, functions, and level
• Identifies process and product gaps and areas of opportunityBreaks down complex challenges into key problems to solve forDefines target outcomes and success metrics, then structures work for self and for team to accomplish deliverables on timeDevelops and nurtures open, collaborative, and enabling team culture
• Comfortable challenging the status quo and getting stakeholder buy-in to proposed solutionsDevelop robust communication materials including presentations, status updates, and other report