Business Ops Analyst - SinglePoint

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

Responsible for providing 3rd level customer support and application monitoring for the SinglePoint application. Formulates proposals for new processes and information needs by analyzing existing systems and procedures and defining recommended technical and procedural improvements. Participates in the validating of code upgrades to the SinglePoint application.

BASIC QUALIFICATIONS

• Bachelor’s degree, or equivalent work experience
• Five or more years of related experience

PREFERRED SKILLS/EXPERIENCE

• Thorough knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
• Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders
• Strong understanding of project management and testing methodology and procedures
• Ability to develop test schedules, review testing plans, track test issues and report on test results
• Strong analytical and forecasting skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to work as part of a project team
• Effective verbal and written presentation and communication skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

RESPONSIBILITIES:

• Escalation Management: Provide 3rd level support for escalations received from CCS, Corporate Support, Product Management, Implementation, Sales, and other areas within the bank.
• Application Monitoring: Monitor incoming file feeds to the SinglePoint application.
• Incident Management: Support production incidents by opening tickets, placing banner messages, writing Service Alerts, communicating with Product and Upper management, troubleshooting, and validation.
• Billing Support: Perform manual billing submission and validation of all SinglePoint billing volumes.
• Transmission Setup: Manage transmission setups for BAI and SinglePoint products.
• Disaster Recovery: Participate in Disaster Recovery Exercises.
• Release Support: Support the monthly release of new or updated functionality for SinglePoint.
• Weekend Validation: Perform weekend validation of the SinglePoint system. Lead Calls: Lead calls with various stakeholders as needed.

THE ROLE OFFERS A HYBRID/FLEXIBLE SCHEDULE, WHICH MEANS THERE’S AN IN-OFFICE EXPECTATION OF 3 OR MORE DAYS PER WEEK AND THE FLEXIBILITY TO WORK OUTSIDE THE OFFICE LOCATION FOR THE OTHER DAYS.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la