Business Performance Analyst

at  Auto General Insurance

ABOUT US

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of ‘ high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

WHAT EXPERIENCE YOU’LL BRING

• Specialised working knowledge of Claims Insurance business and processes, understanding of the factors that influence the claims cost, effectiveness and service delivery preferred
• Advanced Microsoft Excel Skills & Intermediate to Advanced SAS, SQL and/or Power BI skills
• Customer focused approach in delivering reporting, analysis and insight, as well as advice to internal customers and management.
• Ability to translate large volumes of data into meaningful information and insight, with a thorough understanding of key business drivers, correlation/impact on financial results and corrective action to address
• Competent reporting skills mandatory and familiarity with financial accounts/reports/ financial methodology highly regarded.
• Strong relationship and influencing skills, with the ability to communicate with all levels within the organisation across a wide variety of stakeholders including IT; Finance; Operations, Data Teams
• Collaborative and consultative, with the ability to work both independently as well as within a small team
• Accuracy driven, with a high attention to detail
• Demonstrated aptitude to multitask in a fast-paced/ dynamic environment, with the ability to work proactively, autonomously and meet tight deadlines;Adaptable and supportive of a continuous improvement culture, with the ability to deal with a range of new issues that may involve uncertainty and require a multi-disciplinary solution.

OUR PERKS

• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
• Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.
  If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

The core purpose and function of the Claims & Assessing Division is to manage the Claims Process in order to control costs while providing our customers with a seamless and easy customer journey. Our aim is to provide prompt service with personal attention to all our customers and at the same time remain vigilant in the management of incurred costs.
Reporting to the Claims Analytics Manager, the Business Performance Analyst role will support the Claims & Assessing Business Leaders through the provision of financial and operational information, analysis and insight to ensure any emerging trends are identified early so that appropriate action can be taken. A key part of the role will be understanding the performance of the claims business, drivers for the results and future impacts.

The Claims Analytics team’s purpose is to Business Partner with the Claims and Assessing Division through:

• Being a single, independent source of financial and operational information and reporting for the Claims and Assessing Leadership team to identify and monitor productivity, cost, and customer key business information and trends;
• Providing value-add business analysis, insight and advice with details on key drivers and recommendations for improvement initiatives to support decision making and action;
• Maintaining an awareness and a thorough understanding of key drivers of Claims results and providing challenge to the executive team on where focus should be.
• Commercial support for teams pursuing new business initiatives, including defining, modelling and tracking of business case benefits;
• Continuous improvement of the reporting and information suite, through the use of the enterprise data warehouse;
• Business Partner to the Claims & Assessing teams to be a central contact point, supporting Claims Analytic’s role as the single, independent source of truth.
• Delivery of financial and operational reporting as relevant to support the Claims & Assessing and wider Auto & General group operating rhythm.
• Identifying and providing insight on cost, productivity and quality trends and claims leakage
• Proactively providing analysis to better support business understanding and decisions and providing recommendations of corrective actions to address.
• Provide ad-hoc information as required often based on complex queries and systems
• Support the Claims and Assessing Leadership team to define and track initiative benefits
• Assist the Claim & Assessing Leadership team in determining and setting relevant KPI’s and targets to measure future performance, to align with the strategic direction of Claims & Assessing as well as Auto & General more broadly.
• Assist the Claims Analytics Manager in the development of a Reporting Framework that focuses on relationship development and a proactive information services culture.
• Analysis of Claims & Assessing processes, procedure and operating rhythm to understand drivers of performance
• Development of future state reporting and analysis solutions leveraging the SAS data warehouse and BI tools such as Power BI.
• Develop and maintain modelling from varying sources of complex information from multiple systems/information sources
• Identifying, investigating and resolving data integrity issues, applying quality assurance processes when sourcing data and reporting to stakeholders
• Resolve multiple conflicting user requirements into a common acceptable solution.
• Translate Claims & Assessing reporting and data needs into technical report and data requirements for the data development team
• Collaborate and draw alignment with key stakeholders across Claims & Assessing, Finance and Data teams.

• Problem SolvingPromote an environment of continuous improvement and innovative thinking. Encourage initiative, creativity and lateral thinking in all team members