Business Performance Improvement Analyst

at  Sysco Costa Rica

The Analyst, Business Performance Improvement (BPI), is responsible for improving the overall performance and/or productivity in a given business process within the organization. This is an individual contributor role that works on assigned projects that range in complexity from a single business process to cross-functional strategic initiatives. The primary focus of the role is to design, develop, and deploy data-driven solutions to facilitate improvement initiatives. The scope also involves creating solutions to monitor and track the successful execution of the performance or cost-saving improvement strategies. This is a cross-functional role that interacts with multiple departments across the Sysco organization including but not limited to finance, commercial services, payroll, supply chain, and merchandising.

REQUIREMENTS

• 2-3 years of experience in business process improvement in an external or internal consulting role
• Analytical and creative problem-solving skills
• Experience manipulating and analyzing medium-to-large scale data sets
• Proficiency in Microsoft suite of products (Word, Excel, PowerPoint, Visio, etc.)
• Working knowledge of business improvement methodologies (DMAIC, Lean Six Sigma, etc.)
• Bachelor’s Degree in Industrial Engineering, Finance, Business Administration, or equivalent experience
• LEAN Yellow/Green Belt or similar certification
• Familiarity with Smartsheets, Salesforce, PowerApps, RPA, and Process mining technology
• Experience with implementing improvements for a shared services organization.
• Sysco Corporate, Shared Services, or Operating Company experience.
• Excellent communication skills both verbal and written advanced English. (B2+)

• Process Improvement: Use DMAIC and Lean methodology to complete projects and deliver process and financial results in a specified timeframe. Incorporate the voice of the customer requirements and data analysis in all process improvements.
• Continuous Improvement: Stay updated with industry best practices and leverage new techniques to enhance project delivery processes.
• Project Governance: Support project team to include but not limited to; scheduling meetings, maintaining project plans, updating RAID logs, publishing meeting notes and action items.
• Data Analysis: Collect and analyze medium-to-large data sets to provide actionable insights that lead to fact-based solutions.
• Process Mapping: Conduct subject matter interviews to accurately document processes in Visio to include pain points and RCA elements.
• Innovative Problem-Solving: Apply creative problem-solving techniques and methodologies to overcome project-related challenges.
• Communication and Collaboration: Regularly engage with stakeholders, present project updates, and conduct group training across all management levels.