Business Practice Improvement Officer (BPIO)

at  Queensland Health

About the role

• Research, design and implement improvements in patient access to outpatient services across Metro North Health Outpatient departments.

About you

Our ideal candidate will be someone who can demonstrate the following:

• Respect - demonstrates interpersonal savvy, proactively develops relationships with a wide variety of stakeholders, diffuses high tension effectively and delivers messages clearly while maintaining respect and effective interactions with diverse groups of stakeholders.
• Teamwork - role models collaborative behaviour and consistently uses a range of strategies to develop others. Fosters a team environment that values and supports differences while recognising the inherent value and contribution of individuals to achieve optimal outcomes.
• Compassion - anticipates consumer needs and fulfils the role of strategic partner in building sustainable relationships. Takes responsibility for own actions and readily reflects and articulates reasons related to feelings and views. Manages ambiguity effectively and adapts to change while remaining focused and composed when making decisions and addressing issues.
• High Performance - cultivates innovation and takes decisive action to address change and foster resilience and creativity while mitigating unpredictable situations. Champions MNH vision and values while urging self and others to meet timeframes and optimal standards.
• Integrity - assumes accountability for outcomes of others and works to establish effective performance standards while approaching issues with confidence and optimism using a sensitive humanistic approach. Distinguishes priorities and accurately analyses situations through solution focused strategies.

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it’s so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Job ad reference number: RD556955Close date: Friday, 19th April 2024
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License

• Research, design and implement improvements in patient access to outpatient services across Metro North Health Outpatient departments