Business Process Improvement Lead

at  Recruiters

The world’s biggest marketplace for connecting people who are looking for short and long-term homestays/travel experiences are looking for an Business Process Improvement Lead to join their team in Dublin.
As a Business Process Improvement (BPI) Lead you will be the BPI consultant or BPI lead for priority CS Roadmap programs, where you will be part of the project working group and take on responsibilities for process analysis and design, pilot design and execution and control plan development.
You will work cross-functionally with Experience Architects, Segment Managers, Service Improvement Managers and Regional Operations Managers, leading Continuous Improvement pilots and projects that will focus on the analysis and improvement of Service for specific CS business processes, in order to increase operational efficiency, process quality, and result in outstanding customer experience.
You will work cross-functionally with other Shared Services functions, Policy, and Support Product to lead the process impact assessment and subsequent process design for high priority changes as part of the Change Management process.
You will partner with CS Analytics to design and implement process measurement systems, analyze process data and utilize this information to drive decision making, successful improvement projects to completion, and propose Continuous Improvement projects. You will create queries and utilize data analytics tools to support process improvement efforts.
You will be responsible for the delivery of successful improvement projects with measurable positive impact and also transition these solutions to operations for sustained results including feature launches throughout the year.

Please refer the Job description for details