432346BR
Operations & Underwriting
Locations: Statewide – Mount Laurel, NJ
Fairfield, CT Wilmington, DE Washington, DC Miami, FL Atlanta, GA Portland, ME Baltimore, MD Boston, MA Concord, NH New York, NY Charlotte, NC Philadelphia, PA Providence, RI Greenville, SC Burlington, VT Vienna, VA
February 28, 2024
Hours
Standard Business Hours
Pay Range
$86,840 – $130,000 annually
Department Overview
The Business Process Manager II will represent Payment and Deposit Operations (PDO) on Project Change Delivery on Consumer, Commercial, and Distribution verticals and business partner owned projects. Lead and execute PDO line of business owned projects. Lead and execute annual FDIC 370 activities, insurance calculation and Sheltered Harbor Attestation / Certification Projects.
Job Details
The Business Process Manager II uses bank operations knowledge and skills obtained through education and experience to partner with the business lines he/she supports. Analyzes current business processes and procedures to identify opportunities for process improvement, increase operational efficiency, provide business line project support, develop and maintain metrics/service level reporting and serve as a subject matter expert for assigned units.

Job Requirements

• Facilitates the documentation of all processes and controls
• Serves as the subject matter expert on all of the units functions and processes
• Defines, designs, and supports process improvement initiatives across multifunctional areas and ensures alignment with the overall organizational strategy
• Leverages and partners with IT, Ops Innovation and Excellence, Risk Management and other teams to drive and deliver improvements to the processes
• Challenges existing processes and makes change recommendations as necessary
• Identifies points of process risks or potential failure and makes recommendations to control risk, follow process through to completion
• Ensures alignment with customer expectations to deliver a WOW! experience
• Partners with unit managers to provide support as needed
• Manages the technology change control process as needed
• Works on, and occasionally lead, special projects as needed
• Responsible for 3 6 processes of medium to high complexity
• Understands and contribute to the achievement of business strategy, goals and objectives
• Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
• Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.
• Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
• Prioritizes and manage own workload, and possibly the workload of others, in order to deliver quality results and meet pre-determined timelines
• Represents the business and provide coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes
• Uses project management software / tools and applicable templates to prepare documentation, track, monitor and report information, and maintain database(s) as applicable
• Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.)
• Identifies, takes ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate

Qualifications

• Bachelors degree
• 7+ years bank operations experience
• Strong PC skills including but not limited to Microsoft Suite software
• Experience with Adenza’s Axiom system preferred
• Experience working with FDIC insurance calculations preferred
• Accounting and Reconciliation experience preferred (ex: system data to call reporting)
• Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise
• Skilled in research, analysis, problem solving, metrics and reporting
• Ability to identify process gaps and weaknesses
• Strong interpersonal and influence skills to enable change without direct control
• Ability to prepare and present findings and recommendations in a methodical manner
• Skilled in time management and driving tasks to completion
• Strong verbal and written communication skills
• Demonstrates leadership skills
• Ability to consult on the largest and most complex projects
• Must be eligible for employment under regulatory standards applicable to the position.

Remote

Company Overview

WHO WE ARE

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Inclusiveness

Please refer the Job description for details