Business Process Manager

at  Sembcorp Industries

QUALIFICATIONS & EXPERIENCE

• At least a Degree Holder.
• Preferably 5 years of relevant working experience in the energy or utilities industry.
• Minimum 2 years of experience in managing a team.
• Proven track record of managing strategic projects combined with the ability to effectively implement change.
• In-depth knowledge and experience in business process improvement and project management and implementation.
• Proven ability to produce detailed flow charts, process maps, develop procedures and prepare reports.

SKILLS/COMPETENCIES & PREFERRED CHARACTERISTICS

• High proficiency in Microsoft office (Excel, Word, PowerPoint, MS Dynamics), Power BI, process mapping and analysis tools.
• Ability to understand and apply technical concepts to implement process changes to address business needs.
• Strong analytical and problem-solving skills, attention to detail and comfort in working with numbers.
• Excellent communication and interpersonal skills.

PURPOSE AND SCOPE

Develop, standardize, and optimize business processes for the Retail Operations team.

KEY ROLES AND RESPONSIBILITIES

• Develop, standardize, and optimize business processes by analyzing and evaluating existing processes and challenges.
• Co-ordinate business process improvement strategies with internal and external stakeholders, overseeing all aspects of the implementation stages and facilitating workshops for buy-in and execution.
• Oversee teams working on process improvements and deliver the training for these new processes.
• Perform analysis of the business processes related to productivity, efficiency, quality, costs, and time management.
• Review and update procedures and policies to support billing, sales and metering requirements. Prepare management progress reports, feedback, and suggestions to all stakeholders through meetings, workshops, and documentation.
• Manage and support new projects to optimize business processes, including project implementation, post implementation, system stabilization and monitoring phase to ensure project objectives are met.
• Team leader for operational functions such as billing operations, customer support or collections.