Business Process Trainee

at  DHL Global Forwarding Norway AS

DHL is the world’s largest logistics company represented in 220 countries. DHL Global Forwarding (Norway) AS has 145 employees with Head Office at Berger, Skedsmokorset. We have an active and dynamic work environment with a strong focus on employee engagement, performance management and are continuously working on employee development.
DHL Global Forwarding (Norway) AS is looking for a Business Process Trainee within BPO (Business Process Optimization) department who is result driven with a solution-oriented spirit to deliver the best solutions for our products. The Trainee position is for 1 year, with the possibility of extension.
The Business Process Trainee will be instrumental in analyzing business needs and designing solutions in our business systems and should have a natural curiosity and a genuine desire to find solutions by asking the right questions. The position will report to our Head of BPO/IT and be a part of an established and dedicated team. You will play a key role in proactively ensuring a high level of service and maintain an excellent relationship to our “internal customers”.
The Business Process Trainee in DHL will be given all the necessary training, gaining valuable experience and competence. It is not a requirement to have solid experience, however we need an individual with a positive mindset and an eagerness to learn and succeed.

YOUR QUALIFICATIONS:

• Excellent interpersonal / team skills
• Good oral and written communicative skills
• Customer centric mentality
• Adaptable to communicate with all levels of an organization
• Interest and insight in digitalization and IT projects
• Preferable experience or interest in working with continuous improvements projects (Six Sigma & Lean / First Choice) - or motivated to learn and adopt
• Exposure and minimum experience with Office365 applicationsFluency in Norwegian and English

• Document our business processes
• Identify and carry out improvement to business processes
• Provide process and system support services
• Identify and coordinate training needs
• Liaise with local, regional and global subject-matter experts in order to find and design solutions needed locally
• Assist on other ad-hoc tasks where applicable within BPO/IT department