Business Process Transformation Lead

at  Vodafone

YOUR DAY TO DAY:

The Centre Transformation Lead drives transformation initiatives at Technology Shared Services Romania (TSSR) Centre level together with all the Service Lines. This individual will be responsible for engaging with internal TSSR SL managers and teams to align on priorities, define improvement opportunities, and drive the execution of transformation initiatives.
This role has to work collaboratively with other business functions (Operations Performance Center, Finance, HR) to drive analysis, manage the stakeholders and uncover value and opportunities for the business. Centre Transformation Lead challenges the current processes and ways of working and drives the change by developing project plans, synthesizing analytics, building relationships, and testing ideas to construct and implement a multi-year transformation roadmap.

WITH THESE SKILLS YOU ARE A GREAT CANDIDATE:

• Experience in project management, business transformation and Lean Six Sigma (LSS) strategies in the technology areas
• Experience leading transformation/improvement programs; define and establish program structure and governance frameworks in relation to business cases management, attend executive steering committee, stakeholder management and financial management
• Question traditional working methods and consider alternative ones that improve the delivery to the customer;
• Explore capabilities of new technologies with a view to how they can be used to meet business goals (customer experience, efficiency, simplification, etc).
• Experience in a Telecommunications, IT or related service industry;
• Proficiency in MS Office Suite (including advanced level in Excel) and analysis toolsets
• Familiarity with Robotic Process Automation and tools

Please refer the Job description for details