Business Readiness and Implementation Specialist (energy / utilities)

at  Utility People

SUMMARY:

Our client, a leading Renewable Energy Supplier for B2B customers is recruiting for a Business Readiness & Implementation Specialist to join their Customer Operations team in a new position. You will ssupport process design and optimisation, create and deliver training content and prepare for future system and industry changes. If you have technical expertise, process skills, and excellent stakeholder management abilities, apply now!

SKILLS AND EXPERIENCE REQUIRED:

• Strong MS Office skills are essential, primarily in Viso, PowerPoint and Word.
• Experience of process mapping, process optimisation and a solution focussed mindset
• Previous experience of creating and delivering training content to employees
• Proficient in MS Office, especially Visio, PowerPoint, and Word.
• Strong stakeholder management and influencing skills.
• Excellent organisation and prioritisation abilities
• Flexibility and adaptability to changing priorities.
• Professional written and verbal communication.

• Collaborate with management to review, refine, and document customer process life cycle using process mapping.
• Create engaging documents on industry processes and regulations for employee training.
• Deliver comprehensive training to Customer Operations team members.
• Become a subject matter expert and provide guidance for employee inquiries.
• Drive positive change and engage with stakeholders at all levels.
• Identify and improve processes to enhance customer experience.
• Ensure effective new employee induction processes with HR.
• Work with IT to prepare employees for future changes.