Business Solution Manager, Discovery & Learning

at  Abbott Laboratories

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in medical devices, diagnostics, nutrition, and branded generic medicines. Our goal is to improve the lives of more than 3 billion people by decade’s end – reaching 1 billion more than we do today, each year. Our 113,000 colleagues serve people in more than 160 countries.

QUALIFICATION & SKILLS

• Bachelor’s degree in Marketing, Digital Marketing, Psychology, Behavioural Sciences background or an equivalent qualification; Master’s degree is a plus
• At least 7-10 years of experience in digital marketing, with a focus on customer experience optimization
• Strong understanding of CRM, SEO, SEM and digital marketing channels, including social media
• Professional experience in at least two different categories, ideally one of which Mass-Market/FMCG
• Proficiency in marketing automation and analytics tools
• Customer-centric mindset and a deep understanding of customer behaviors
• Proven track-record of successful delivery experiences through digital marketing
• Action and solution-oriented; self-driven, pro-active and hands-on
• Good analytical skills
• Demonstrates deep understanding of empathy along overall Customer Experience as well as specific touchpoints
• Team-player who enjoys taking on accountability and connecting with people in an international team.
• Ability to work with Cross-Functional teams where sharing is caring attitude is a must.
• Proven experience in test-and-learn methodologies and ability to document and quantify their effects.
• Excellent communication skills in English and proficiency in a second language preferred but not a must.
• Ability to collaborate effectively with global stakeholders across multiple time zones and non-traditional work hours.
• Travel up to 30% will be required.

• Responsible as global owner for one of the five Signature Moments which are extensively described along the Customer Experience Blueprint & Roadmap.
• Work closely with the Global Product Owners and have a high level of understanding of the status of each Service they are responsible for to stay connected with major workstream progress and deliverables.
• Work seamlessly within Global Experience Innovation and global owners of other Signature Moments to ensure consistency and alignment of purpose to attain the GCX goal of unified and best-in-class customer experience.
• Lead the prototyping, testing and iterating of business solutions you are designing, and working closely with Data & Analytics team to evaluate the feasibility and scaling of solutions.
• Adopt agile ways of working to rapidly innovate solutions and/or processes while engaging with pilot markets and Business Partners to identify key results and performance metrics to drive customer acquisition and/or retention.