Business Support Manager Accommodation

at  Massey University

Job Description: Business Support Manager, Accommodation
Position Purpose: The Business Support Manager role is a pivotal national position offering
onsite leadership and support to the Wellington-based student
accommodation team while overseeing business support functions across
Massey University’s Accommodation Service. Central to the role is the
maintenance of efficient and effective processes and services across all
three Massey accommodation locations, particularly in financial and
administrative areas crucial for meeting contractual and legal obligations
to residents. This includes managing relationships with property owners,
management companies, and body corporate representatives.
Additionally, the role entails auditing and optimising processes,
procedures, and systems to enhance data collection, interpretation, and
reporting. Serving as the financial lead, the individual ensures accuracy,
timeliness, and cost-effectiveness in financial management, striving to
minimise duplication of effort and costs while maximizing service quality in
alignment with the university’s commitment to excellence and compliance.
The Business Support Manager will ensure adherence to the Education
(Pastoral Care of Tertiary and International Learners) Code of Practice
2021, Te Tiriti o Waitangi, and all relevant legal tenancy requirements. This
role operates within the Oranga Tauira Student Wellbeing team,
contributing to the holistic student experience and well-being within the
Student Experience Directorate.
Department: Student Wellbeing, Student Experience
Location: Wellington
Reports to: National Accommodation Manager
Responsible for: Finance Administration Officer x 1 FTE
Delegations: D
Job Title: Manager - Accommodation
Key relationships: Internal External
Residential Life Managers Property Management Companies,
Customer Service Administrators owners, and Body Corporations
Facilities Supervisors and external providers
Accommodation National Accommodation suppliers
Management Providers of contracted services
Finance Department Other tertiary education providers
Professional Staff and contractors
across the University
Students
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Massey University: We are a world-leading university in many academic disciplines and fields
of research. Our point of difference is research that is connected to
community and industry. Our researchers are developing expertise and
skills to advance human knowledge and understanding. Working together
across disciplines and locations, we solve national and global problems
through fundamental, applied and interdisciplinary research, while
culturally and artistically enriching our world.
We are deeply committed to being a Te Tiriti-led university,
demonstrating authentic leadership in contemporary Aotearoa New
Zealand as we uphold Te Tiriti o Waitangi, the founding document of our
nation, and its principles through our practice. We embrace this not just
as an obligation but as a real opportunity for the nation and its people.
Our educators are preparing a new generation of global leaders. Our
students are diverse and are attracted to Massey because they want to
achieve their personal goals or make their mark in the world. They
experience world-class learning that recognises their intellectual and
cultural strengths, expands their horizons and prepares them to
contribute to a rapidly transforming world with skills, critical and creative
thinking and leadership.
We will be renowned for our passion and caring attitude. All Massey
campuses will be innovation ecosystems, acting as magnets for smart
enterprises. Wherever we are, we will operate in partnerships founded
on respect, trust and mutual benefit. Massey is not only defined by what
we do, but by how we do it.
About this area
The Office of Student Experience (OSE) guides and supports our tauira
through their Massey Experience. This is achieved by ensuring: students
are enabled to achieve; students are engaged with the University and
students are empowered to participate in their community and to grow
their whole self. As a team we take a strengths-based approach to our
work and are committed to a culture of continuous improvement.
Student Wellbeing forms an integral part of the OSE, the team offers a
range of services to support wellbeing during student’s time at Massey.
We understand the challenges tertiary study can bring and the
importance of a holistic approach to keeping well, providing a multi-
pronged approach to support academic success and the development of
life skills.
Massey core capabilities

At Massey we are Tiriti-led, upholding Te Tiriti o Waitangi principles through our practice, we:

• Demonstrate awareness of Te Tiriti o Waitangi and its contribution to Aotearoa New Zealand

society.

• Understand the relevance of Te Tiriti o Waitangi in relation to the work of the University and

the people we serve.

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• Embracing Te Reo in relevant and practical ways in our workplace interactions and engagement

with external stakeholders, giving expression to Tikanga Māori and protocols that
demonstrates that we respect and value Māori conventions in appropriate settings.

At Massey we work together with mutual respect and caring. we:

• Act with integrity and trustworthiness and give credit to others for the work they do.
• Work cooperatively and inter-dependently to foster and promote the One University approach.
• Share knowledge and communicate professionally with courtesy and mutual respect.
• Are ethical in all transactions, working within the parameters of our policies and procedures.
• Are direct, truthful and maintain confidentiality.
• Seek to understand and appreciate our differences.
• Keep ourselves and others safe; work together to embrace with the University’s health, safety

and wellbeing policies, procedures and programmes; display commitment by actively
supporting all safety and wellbeing initiatives: and by actively engaging in health and safety
improvement opportunities.

At Massey we are future-focused, results- oriented and strive for excellence. we:

• Take ownership and responsibility for delivering results to support achievement of University

objectives.

• Provide the best quality services to our customers (internal and external) ensuring our

students/ stakeholders are at the heart of everything we do.

• Deliver or support world-class research, teaching and learning and citizenship.
• Take personal responsibility for our performance, take pride in doing our job well, and commit

to ongoing personal and professional development.

• Are motivated and create a positive working environment where our values are reinforced.
• Anticipate and respond with agility and resilience to the changing needs of the University and

the communities we serve.

• Seek ways to improve our services to deliver in an efficient and effective way.
• Embrace technology and apply this innovatively to better meet the needs of those we serve.
• Challenge ourselves to reach our potential and help bring out the best in others.
• Understand how what we do contributes to the objectives of the University.

Accountabilities
Wellington • Provide exemplary leadership and guidance to cross-functional teams
Management and stakeholders, fostering collaboration and synergy in achieving
The Wellington Based business objectives.
team are supported to • Act as a liaison between various departments, facilitating effective
achieve the required communication and ensuring alignment with organisational goals and

outcomes. priorities.

• Demonstrate strong interpersonal skills and influence to inspire

confidence and drive consensus among peers and colleagues,
contributing to a positive and cohesive onsite work
environment.Maintain Massey Halls’ visibility across the wider
University. Is the key contact from Wellington Halls for internal and
external stakeholders/contacts.
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Budget Management • Lead the annual budgeting process for Accommodation Services,
Budgets are developed considering growth targets and financial sustainability and manage
and managed to meet budgets to meet university requirements.
university • Compliance with university financial management policies: Ensure
requirements adherence to university policies and processes regarding financial

management, budget management, and creation.

• Collaborate with the Accommodation Services team to develop and

manage budgets in alignment with university guidelines and strategic

objectives.

• Ensure budgetary allocations are optimised to support the financial

health and growth targets of Accommodation Services. Regularly
monitor budget performance and provide timely reports to

stakeholders, line management.

• The Accommodation Services within the university is well-placed

financially with annual strategic planning relating to growth targets

and financial health.

• Work with the entire Accommodation Services to produce sustainable

funding models: Engage with stakeholders across all three campuses to
develop sustainable funding models i.e bookings, short stays, block

courses.

• Ensure alignment of funding models with strategic objectives and long-

term financial health.

• Identify and implement cost efficiencies: Analyse operational

processes and identify areas where cost efficiencies can be achieved.

• Develop business cases and improvement plans to implement cost-

saving measures.

• Ensure procurement, approvals, and expenditure compliance: Oversee

procurement activities to ensure compliance with university policies

and procedures.

• Ensure all approvals for expenditures are within delegated authority

and meet auditing requirements.

• Provide guidance and training to staff members on financial policies

and procedures as needed.
Collaborate with internal audit teams to ensure compliance with
financial regulations and standards.

ACCOUNTABILITIES

Qualifications and Experience
A tertiary qualification in, Business Administration, Finance, Accounting
Qualifications:
or a related field is required. A bachelor’s degree is preferred.
Experience: • At least three years proven experience in Business, financial,
administration management, accounting, preferably within a

complex organisational

• At least three years of practical experience in a leadership or

managerial role, with the ability to provide guidance, support,

and direction to team members.

• Demonstrated ability to understand financial principles,

budgeting processes, and financial reporting.

• Knowledge or willingness to learn relevant regulatory

requirements and compliance standards, particularly in the
context of educational institutions or residential tenancy

agreements.

• Competency in, or a desire and willingness to undertake

professional development in, Te Reo Māori, Tikanga and Te Tiriti
principles.
Capabilities - Behaviour
Working Together • Establishes and maintains productive working relationships with key

Essential stakeholders internally and externally.

• Contributes as a member with multiple teams that span function, issue and

location.

• Establishes and maintains credibility and appropriate confidentiality with

stakeholders

• Proactively identifies and addresses potential issues with stakeholders.
• Leverages partnerships to improve the performance of programme or

portfolios and works to resolves conflict and other obstacles to team

performance.

• Able to coach and influence internal and external stakeholders, building

constructive working relationships.
Strategic and • Translates University objectives into operational goals for programme or
Business Acumen portfolios and creates a shared sense of ownership for them
Essential • Makes sound organisation decisions on behalf of the group when faced

with complex and contradictory alternatives.

• Directs strategic alliances and partnerships for mutual benefit.

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• Recommends ways to position the organisation for long-term

competitiveness.

• Analyses and interprets workforce, financial and industry information and

uses this to make cost effective and strategic decisions for other leaders,

programme, or portfolios.

• Works within the organisation’s planning processes and decision-making

channels.
Service Centric • Resolves complex stakeholder complaints or problems.
Essential • Contributes to building a culture of service excellence within team,

teaching others as needed.

• Anticipates stakeholder’s/ customers’ needs and satisfies them proactively.
• Recovers from a service failure in a way that enhances

stakeholder’s/customer’s esteem of the organisation.

• “Engages and collaborates with users to provide accessible, fit for purpose

solutions and adjusts focus or approach when required to respond to
changing user needs.”
Delivering Results • “Supports others /the team during change by encouraging flexibility,

Essential demonstrating the positives, and finding

• opportunities for the team or others to get involved. "
• Confirms achievement and acceptance of results on time, within resources

and ensures capture of what can be learned from the experience.

• Promotes area achievements with stakeholders, working with others to

share insights.

• Mobilises group to anticipate potential issues and change and respond to

them appropriately.

• Coaches’ others to develop effective techniques for producing expected

results.
Continuous • “Actively explores and uses digital tools to innovate programme, processes,
Transformation systems or services. Keeps up to date with the digital

Essential • evolution. Creates and edits digital content.”

• Leads with agility, generating new ideas, approaches, and solutions in

response to changing demands or environment.

• Integrates emerging industry best practices into current working

processes.

• Works with stakeholders to deal with, respond to and actively seek

changes and innovative opportunities.

• Builds an environment of openness to new ideas and approaches.
• Develops KPIs and training materials to assess, build and nurture

continuous transformation.
Communication • Develops a clear, complete understanding of needs and problems through

Essential careful listening, probing, reflecting, and summarising.

• Leads discussions in a respectful manner, that are sincere and professional.
• Delivers written and oral communications that engage audience

participants, respond to their questions and concerns, and produce specific

outcomes and impact.

• Communicates in a timely manner using the appropriate style and method.
• Able to address broad audiences and stakeholder groups, working with

communication plans and a mix of communication methods.

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• Able to present information clearly, concisely, and logically. Varies

content, style, and form to suit the subject.
Capabilities - Technical
Problem Solving • Uses varying problem-solving approaches and techniques as appropriate.
Essential • Develops alternative resolutions / successful resolutions to critical or wide-

impact problems.

• Contributes to standard practices for problem-solving approaches, tools,

and processes.

• Ensures capture of lessons to be learned from a problem-solving.

Priority Setting • Demonstrates an expectation that there will be ongoing shifts in demands

Essential and priorities.

• Clarifies and handles multiple concurrent and diverse activities.
• Addresses potential conflicts that impact current delivery commitments.
• Works with or leads others to re-prioritise work and reschedule

commitments as necessary.

• Responds to shifting priorities while maintaining progress of regularly

scheduled work.
Planning: • Contributes to short-term operational plans ensuring they align with long
Operational and term plans and strategies.
Strategic • Monitors progress of work against plan as required to meet objectives.

Essential • Reports variances and makes agreed upon corrections.

• Facilitates development of team objectives and plans with team members.
• Anticipates and adapts to plan changes.
• Demonstrates intermediate levels of knowledge and experience in the use

of Microsoft Office software.

Digital Skills

• Working knowledge and confidence in using core systems Massey

Essential University

• Uses preferences and other tools to customise computer software /

hardware appropriate for function.

• Intermediate experience in the use of SharePoint, can coach others in the

use SharePoint

• Identifies and resolves common software and usage problems.

Risk Management • Proactively identifies and manages risk within business area.

• Develops or implements risk mitigations and ensures key control measures

Essential

are operating effectively.

• Makes use of organisational resources for risk avoidance and management

Financial • Uses finance and accounting systems, procedures and practices.

• Resolves questions about finance and accounting policies and practices.

Essential

• Undertakes financial analysis to evaluate performance.
• Advises others on a variety of financial tools, techniques and approaches.
• Demonstrate the ability to interpret complex financial data
• Capable of using basic financial systems, apps, and tools being used at
• Massey.

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Pre-employment checks

Essential • Requirement to pass a Qualifications Validation Check.

• Requirement to pass a Criminal and Traffic Convictions (Security)

Check performed by the Ministry of Justice.

• Requirement to pass a Credit History and No Asset Procedure (NAP)

Credit History Check performed by Equifax.

• A safety check in accordance with the Vulnerable Children Act 2014

and the Vulnerable Children (Requirements for Safety Checks of
Children’s Workers) Regulations 2015 is required. Part of this
process includes a requirement to pass the police vetting part of the
safety check.
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documentation for auditing purposes.

• Ensure legal compliance and requirements: Develop and maintai

information for forecasting purposes.

• Analyse trends, market conditions, and historical data to infor

tasks are met on time.

• Work with Massey IT Services to improve workflows where possible t