Business Support Manager - CAMHS

at  Norfolk Suffolk Foundation Trust

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people’s and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require

JOB DESCRIPTION/PERSON SPECIFICATION

Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

MAIN DUTIES OF THE JOB

You will be responsible for:

• Supporting performance reporting across the Care Group
• Assisting senior managers and teams to own their data and information
• Developing, reviewing and maintaining Business Continuity, Business Impact Analysis and Resilience Plans under the direction of the Performance & Information Business Support Manager
• Line manage Senior Clinical and Management Support Administrators, Lead on recruitment, undertake monthly Management Supervision, promote adherence to Trust Policy, support compliance in all areas and undertake budgetary requirements.
• Share good learning and implement new solutions to drive performance in all areas, data quality and continually seek ways to improve our service users care
• Working with the Contracts, Performance, and Information Team to develop robust and efficient reporting and escalation processes
• Work alongside Performance & Information Business Support Manager to support and provide cover and assistance as required

DETAILED JOB DESCRIPTION AND MAIN RESPONSIBILITIES

An ideal candidate will:
Be keen and willing to learn and develop themselves
Understand data and information, and be comfortable dealing with it
Have experience working with people of all levels of ability and seniority
Be willing to explore new ways of working
Be an experienced staff leader able to deal with complex situations
Be experienced in dealing with IT and particularly electronic patient records.

Benefits included with this role are:-

• NHS pension
• a comprehensive in house & external training programmes
• career progression
• starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
• staff physio service
• gym membership
• NHS discounts and many more